Autotask Toolkit

v 2.21.0 PROD

T20241213.0004.018 — Maandelijks inloggen Ralf Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Service Request
Queue
TPS - Tickets
SLA
7x4
Issue type
–
Source
Geautomatiseerd
Klant
Meijburg & Co BV (1186DS9)
Contact
Brian Zeh
Contract
Meijburg & Co BV (1186DS9) - 7x4 (HW+SW)
Asset (CI)
Hoofdlocatie
Toegewezen aan
Ralf Luhrmann
Aangemaakt
2026-05-11 22:00
Due date
2026-05-28 10:30
Resolved
–
Completed
–
Laatste activiteit
2026-05-22 12:29

Beschrijving

Inloggen om account actief te houden en controleren of inloggen nog werkt.

Verloop

  1. 2026-05-20 12:00 Notities Autotask Administrator

    Notification sent via Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH"

    Autotask Notification: SLA First Response Breach - Action Required T20241213.0004.018 - Maandelijks inloggen Ralf

  2. 2026-05-22 11:00 Time-entries Ralf Luhrmann 0.33 uur

    Ik ga vanmiddag bellen met de beheerder. In eerder verzoeken ging dat niet dezelfde dag, ik ga ook alvast Diensdag middag tijd reserveren. Vorige Inloggen procedures leiden altijd tot vreemde security vragen op mijn laptop die ik b.v. niet van Gerko of Zain heb horen langskomen. Klant beheer kon er toen geen uitleg op geven

Volledige record uit Autotask 
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  "dueDateTime": "2026-05-28T10:30:00.000Z",
  "estimatedHours": null,
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  "firstResponseAssignedResourceID": 29682890,
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  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-22T12:29:13.617Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-05-11T22:00:22.117Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-22T12:27:56.620Z",
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  "source": 14,
  "status": 20,
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  "ticketCategory": 104,
  "ticketNumber": "T20241213.0004.018",
  "ticketType": 1,
  "title": "Maandelijks inloggen Ralf",
  "userDefinedFields": [
    {
      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
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      "name": "OB-Status",
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    {
      "name": "Ticketnummer extern (leveranciers)",
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