Autotask Toolkit

v 2.6.1 PROD

T20260511.0006 — Treehouse - Uitzoeken aanpassing Voicemail flow Is scheduled

Status
Is scheduled
Priority
Interne request
Category
Pre-sales (vraag voor support)
Type
Service Request

Queue
Pre-sales requests (intern)
SLA
Pre-sales intern
Issue type
Pre-sales NEC
Source
Klant
TreeHouse B.V. (3011GB555)
Contact
Contract
TreeHouse B.V. (3011GB555) - 5x8 (Univerge Blue NEC)
Asset (CI)

Aangemaakt
2026-05-11 15:14
Due date
2026-05-28 10:14
Resolved
Completed
Laatste activiteit
2026-05-11 19:01

Beschrijving

Voor Pararius wil Michelle Puts graag de (voicemail)flow anders instellen, bijvoorbeeld als Pararius 1 en Pararius 2 wel bereikbaar zijn maar Pararius+ 1 en Pararius+ 2 niet. Zij zijn echter aan elkaar verbonden door één telefoonnummer. Is dat mogelijk? Graag de mogelijkheden aan mij (Jeroen) terugkoppelen. Michelle Puts Lead Customer Success www.treehouse.nl W: www.treehouse.nl M: m.puts@treehouse.nl A: Blaak 555, 3011GB Rotterdam

Volledige record uit Autotask
{
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  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1133,
  "companyLocationID": 1153,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": null,
  "contractID": 29684730,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-11T15:14:30.843Z",
  "createdByContactID": null,
  "creatorResourceID": 29682918,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Voor Pararius wil Michelle Puts graag de (voicemail)flow anders instellen, bijvoorbeeld als Pararius 1 en Pararius 2 wel bereikbaar zijn maar Pararius+ 1 en Pararius+ 2 niet. Zij zijn echter aan elkaar verbonden door één telefoonnummer. Is dat mogelijk? Graag de mogelijkheden aan mij (Jeroen) terugkoppelen.\n\n\nMichelle Puts\n\nLead Customer Success\n\nwww.treehouse.nl\n\nW: www.treehouse.nl M: m.puts@treehouse.nl\n\nA: Blaak 555, 3011GB Rotterdam",
  "dueDateTime": "2026-05-28T10:14:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-11T15:14:30.843Z",
  "firstResponseDueDateTime": "2026-05-13T14:14:30.843Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42734,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 27,
  "lastActivityDate": "2026-05-11T19:01:12.137Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-05-11T19:00:18.243Z",
  "lastTrackedModificationDateTime": "2026-05-11T19:00:18.303Z",
  "monitorID": null,
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  "priority": 8,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683486,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": "2026-05-20T12:44:30.843Z",
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-05-28T10:14:30.843Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 14,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": null,
  "status": 20,
  "subIssueType": 303,
  "ticketCategory": 109,
  "ticketNumber": "T20260511.0006",
  "ticketType": 1,
  "title": "Treehouse - Uitzoeken aanpassing Voicemail flow",
  "userDefinedFields": []
}