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  "createDate": "2026-05-08T12:07:52.160Z",
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  "currentServiceThermometerRating": null,
  "description": "Bij het veranderen van je IT werkplek komt het voor dat niet automatisch de juiste softphone geactiveerd wordt binnen de client. Hierdoor kunen gebruikers niet bellen",
  "dueDateTime": "2026-05-15T12:21:00.000Z",
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  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-21T14:20:00.000Z",
  "firstResponseDueDateTime": "2026-05-13T10:37:52.160Z",
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  "hoursToBeScheduled": null,
  "id": 42722,
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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
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  "lastActivityPersonType": 1,
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  "lastCustomerNotificationDateTime": "2026-06-10T09:11:27.823Z",
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  "lastTrackedModificationDateTime": "2026-06-10T09:55:26.943Z",
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  "priority": 3,
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  "projectID": 837,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "resolvedDueDateTime": "2026-05-15T12:21:32.097Z",
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  "source": 2,
  "status": 20,
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  "ticketCategory": 103,
  "ticketNumber": "T20260508.0004",
  "ticketType": 2,
  "title": "UC/UCX/Softphone applicatie",
  "userDefinedFields": [
    {
      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": "#7939513."
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  ]
}