Autotask Toolkit

v 2.6.1 PROD

T20260508.0003 — FR: Bij doorverbinden klanten zie je niet welke collega belt Escalated

Status
Escalated
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Project werkzaamheden
Asset (CI)

Aangemaakt
2026-05-08 12:06
Due date
2026-05-22 11:00
Resolved
Completed
Laatste activiteit
2026-06-10 09:53

Beschrijving

Bij doorverbinden klanten zie je niet welke collega belt, je ziet het algemene nummer van BAS World Sales. Dit is niet gewenst

Volledige record uit Autotask
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