Autotask Toolkit

v 2.6.1 PROD

T20260508.0002 — Traagheid UC applicatie Notification received

Status
Notification received
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Project werkzaamheden
Asset (CI)

Aangemaakt
2026-05-08 12:04
Due date
2026-05-15 12:35
Resolved
Completed
Laatste activiteit
2026-06-10 14:28

Beschrijving

Bij het aannemen van een gesprek met de UC Client i.c.m. een headset duurt het enkele seconden voordat het gesprek daardwerkelijk is aangeboden.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684911,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-08T12:04:48.947Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Bij het aannemen van een gesprek met de UC Client i.c.m. een headset duurt het enkele seconden voordat het gesprek daardwerkelijk is aangeboden.",
  "dueDateTime": "2026-05-15T12:35:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-21T13:59:00.000Z",
  "firstResponseDueDateTime": "2026-05-13T10:34:48.947Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 42720,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T14:28:01.013Z",
  "lastActivityPersonType": 2,
  "lastActivityResourceID": 30686172,
  "lastCustomerNotificationDateTime": "2026-06-10T08:49:48.673Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T14:28:00.903Z",
  "lastTrackedModificationDateTime": "2026-06-10T14:28:01.013Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": 837,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-05-15T12:35:31.267Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260508.0002",
  "ticketType": 2,
  "title": "Traagheid UC applicatie",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": "7921067"
    }
  ]
}