Autotask Toolkit
v 2.6.1 PRODT20260508.0002 — Traagheid UC applicatie Notification received
- Status
- Notification received
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4 - BAS Group
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Project werkzaamheden
- Asset (CI)
- –
- Aangemaakt
- 2026-05-08 12:04
- Due date
- 2026-05-15 12:35
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-10 14:28
Beschrijving
Bij het aannemen van een gesprek met de UC Client i.c.m. een headset duurt het enkele seconden voordat het gesprek daardwerkelijk is aangeboden.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682886,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686172,
"contractID": 29684911,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-08T12:04:48.947Z",
"createdByContactID": null,
"creatorResourceID": 29682886,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Bij het aannemen van een gesprek met de UC Client i.c.m. een headset duurt het enkele seconden voordat het gesprek daardwerkelijk is aangeboden.",
"dueDateTime": "2026-05-15T12:35:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-05-21T13:59:00.000Z",
"firstResponseDueDateTime": "2026-05-13T10:34:48.947Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 42720,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-10T14:28:01.013Z",
"lastActivityPersonType": 2,
"lastActivityResourceID": 30686172,
"lastCustomerNotificationDateTime": "2026-06-10T08:49:48.673Z",
"lastCustomerVisibleActivityDateTime": "2026-06-10T14:28:00.903Z",
"lastTrackedModificationDateTime": "2026-06-10T14:28:01.013Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": 837,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-05-15T12:35:31.267Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 20,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 19,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260508.0002",
"ticketType": 2,
"title": "Traagheid UC applicatie",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": "7921067"
}
]
}