{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": null,
  "completedByResourceID": 29682891,
  "completedDate": "2026-05-18T14:10:10.163Z",
  "configurationItemID": null,
  "contactID": 30683566,
  "contractID": 29684811,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-08T07:03:47.273Z",
  "createdByContactID": 30683566,
  "creatorResourceID": 30683566,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Goedemorgen,\r\n\r\nIk krijg ineens veel meldingen van gebruikers dat ze bij uitbellen naar extern na een 2 sec een disconnect krijgen. Ze horen het overgaan maar verder geen geluid (bij gebelde ook niet).\r\n\r\nVanuit oa Amsterdam / Breukelen.\r\n\r\n\r\nKunnnen jullie onderzoeken wat dit kan zijn?\r\nGebruikers worden nu in hun werkzaamheden gehinderd.\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: High\r\n\r\nQ: Who is impacted?\r\nA: My Entire Organization\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent, op de bij ons bekende telefoonnummers, geeft u dan een hieronder alstublieft één of meerere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-05-22T09:26:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-05-08T07:50:00.000Z",
  "firstResponseDueDateTime": "2026-05-08T15:03:47.273Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42719,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-18T14:10:31.387Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-18T14:10:28.877Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-18T14:10:10.147Z",
  "lastTrackedModificationDateTime": "2026-05-18T14:10:28.643Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-18T14:00:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-18T14:00:00.000Z",
  "resolvedDueDateTime": "2026-05-22T09:26:25.780Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260508.0001",
  "ticketType": 2,
  "title": "Prio - Outbound naar extern, geen geluid en disconnect na een 2 sec.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Melding onderzocht en de andere kant verbreekt. Niet bekend hoe dat komt. Er zijn geen nieuwe meldingen gekomen."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}