T20260507.0010 — iPhone Richard moet nog in intune worden ingeschreven Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-05-07 13:47
Due date: 2026-05-26 08:47
Resolved: 2026-07-29 07:32
Completed: 2026-07-29 07:32
Laatste activiteit: 2026-07-29 07:32

Beschrijving

Ook nog een openstaand punt uit mn ISO: Mag gewoon personal owned zijn, maar moet wel beveiligd worden (bedrijf portaal erop). Wellicht ook het moment om even de handleiding voor inschrijven aan te passen waar nodig?

Verloop

2026-05-07 13:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-05-08 08:00 Time-entries David Hammel 0.17 uur

Gepland bij Marc op 11 en 12 juni (alle tickets verzameld)
2026-05-08 08:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by David Hammel
2026-05-21 08:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by David Hammel
2026-05-23 08:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by David Hammel
2026-07-29 07:30 Time-entries Marc Blankestijn 0.17 uur

Mobiele toestel van Richard is ingeschreven middels de company portal. DEze is ook zichtbaar in intune en voldoet aan de standaarden.
2026-07-29 07:32 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by Marc Blankestijn

Volledige record uit Autotask

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