Autotask Toolkit

v 2.6.1 PROD

T20260507.0010 — iPhone Richard moet nog in intune worden ingeschreven Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)

Aangemaakt
2026-05-07 13:47
Due date
2026-05-26 08:47
Resolved
Completed
Laatste activiteit
2026-05-08 08:02

Beschrijving

Ook nog een openstaand punt uit mn ISO: Mag gewoon personal owned zijn, maar moet wel beveiligd worden (bedrijf portaal erop). Wellicht ook het moment om even de handleiding voor inschrijven aan te passen waar nodig?

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-07T13:47:44.917Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Ook nog een openstaand punt uit mn ISO:\nMag gewoon personal owned zijn, maar moet wel beveiligd worden (bedrijf portaal erop). Wellicht ook het moment om even de handleiding voor inschrijven aan te passen waar nodig?",
  "dueDateTime": "2026-05-26T08:47:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-08T08:02:39.003Z",
  "firstResponseDueDateTime": "2026-05-18T11:17:44.917Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42715,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-08T08:02:38.987Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-07T13:48:05.293Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-08T08:01:25.037Z",
  "lastTrackedModificationDateTime": "2026-05-08T08:02:38.987Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-05-26T08:47:44.917Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260507.0010",
  "ticketType": 4,
  "title": "iPhone Richard moet nog in intune worden ingeschreven",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Wordt niet gefactureerd"
    },
    {
      "name": "Gepland in Outlook",
      "value": "2026-06-11T00:00:00.0000000"
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}