{
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  "assignedResourceRoleID": 29683477,
  "billingCodeID": 29683530,
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  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 349,
  "companyLocationID": 176,
  "completedByResourceID": 29682885,
  "completedDate": "2026-05-22T15:43:42.807Z",
  "configurationItemID": null,
  "contactID": 30685557,
  "contractID": 29684393,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-05T15:36:26.077Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "2386 - Offerte anoniem bellen\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2386",
  "dueDateTime": "2026-05-12T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-06T08:21:00.000Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 42695,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-22T15:44:03.270Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-22T15:43:59.723Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-22T15:43:08.463Z",
  "lastTrackedModificationDateTime": "2026-05-22T15:43:42.853Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002386",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-22T14:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-22T14:10:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260505.0007",
  "ticketType": 4,
  "title": "Opdracht anoniem bellen.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Uitgevoerd volgens opdracht. Let op dat deze uren van de strippenkaart af moeten die nog openstaat voor het migratie project naar Talkdesk."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}