{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1089,
  "companyLocationID": 1106,
  "completedByResourceID": 29682894,
  "completedDate": "2026-05-05T11:05:24.537Z",
  "configurationItemID": null,
  "contactID": 30685922,
  "contractID": 29684868,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-05T07:02:51.727Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hi,\n\nI hope you are doing well.\n\nWhen I came in this morning both of our front desk phones were not working and displayed an \"acquiring service\" message. I tried to connect and disconnect phone 20042 and it displayed the message \"Waiting for DHCP\" and then it went back into \"acquiring service\", phone 20041 is displaying the same message.\n\nAs these are our front desk phones it is urgent that they are working, could you help us with this?\n\nThank you!\n\nKind regards,\nDominik\n\n\n<https://www.industriousoffice.com/>\n\n\n\nReception\n\nIndustrious Brussels EU District\n\nAvenue des Arts 6, 1210 Saint-Josse-Ten-Noode, Belgium\n\n+32 (0)2 899 83 70\n\n\n\n\nBE0701.786.684\n\n\n\n\n<https://www.inc.com/profile/industrious>",
  "dueDateTime": "2026-05-05T23:02:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-05-05T07:05:00.000Z",
  "firstResponseDueDateTime": "2026-05-05T11:02:51.727Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42689,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-05T11:05:50.737Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-05T11:05:40.440Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-05T11:05:24.523Z",
  "lastTrackedModificationDateTime": "2026-05-05T11:05:24.570Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 1,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-05T11:03:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-05T11:03:00.000Z",
  "resolvedDueDateTime": "2026-05-05T23:02:51.727Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260505.0001",
  "ticketType": 2,
  "title": "Phone issue",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "There was a problem with connecting to the IP Office PBX in the datacenter. connection was resolved and the problem was soved."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}