Autotask Toolkit

v 2.6.1 PROD

T20250926.0001.040 — IT Controle werkzaamheden Is scheduled

Status
Is scheduled
Priority
L6- Request
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
geen
Issue type
ISO - Request
Source
Geautomatiseerd
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)

Aangemaakt
2026-05-03 22:00
Due date
2026-07-03 13:00
Resolved
Completed
Laatste activiteit
2026-05-03 22:00

Beschrijving

Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683535,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-03T22:00:06.980Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.",
  "dueDateTime": "2026-07-03T13:00:00.000Z",
  "estimatedHours": 3.0,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-03T22:00:06.980Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": -0.5,
  "id": 42682,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 45,
  "lastActivityDate": "2026-05-03T22:00:07.150Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682885,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-05-03T22:00:06.980Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683490,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20250926.0001.040",
  "ticketType": 1,
  "title": "IT Controle werkzaamheden",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}