{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 292,
  "companyLocationID": 119,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683328,
  "contractID": 29684608,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-01T14:09:27.720Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hi Mark,\n\n\nIk zie dat onderstaand ticket gereed is gemeld, maar helaas werkt MiCollab nog steeds niet goed bij mij.\n\nIk mis regelmatig gesprekken als ik mijn status aanpas naar ‘thuis’. Als ik dan in de geschiedenis kijk, zie ik dat ik gesprekken heb gemist. Een enkele keer gaat het wel over, maar dan is er geen gesprek mogelijk (ik hoor niks en de beller waarschijnlijk ook niet).\n\n\nHet werkt zeker niet optimaal.\n\n\nMet vriendelijke groet,\n\nLinda Spolders",
  "dueDateTime": "2026-05-08T11:39:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-06T11:41:53.947Z",
  "firstResponseDueDateTime": "2026-05-06T12:39:27.720Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 42679,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-09T11:41:25.023Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-01T14:09:46.253Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-04T13:13:04.973Z",
  "lastTrackedModificationDateTime": "2026-06-09T11:34:52.920Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-05-08T11:39:27.720Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260501.0008",
  "ticketType": 2,
  "title": "Micollab werkt nog steeds niet goed.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}