Autotask Toolkit
v 2.6.1 PRODT20260501.0007 — Remote toegang check. Waiting Customer
- Status
- Waiting Customer
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 5x8
- Issue type
- –
- Source
- Telefoon
- Klant
- EuroChem Antwerpen NV (2040-600)
- Contact
- Sebastiaan van der Jagt
- Contract
- EuroChem Antwerpen NV (2040-600) - Geen dekking
- Asset (CI)
- –
- Aangemaakt
- 2026-05-01 13:53
- Due date
- 2026-05-19 08:53
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-27 08:14
Beschrijving
Remote toegang check.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682891,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": 1,
"changeApprovalType": 1,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1164,
"companyLocationID": 1189,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30685910,
"contractID": 29684821,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-01T13:53:40.723Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Remote toegang check.",
"dueDateTime": "2026-05-19T08:53:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682891,
"firstResponseDateTime": "2026-05-01T14:43:22.977Z",
"firstResponseDueDateTime": "2026-05-08T11:23:40.723Z",
"firstResponseInitiatingResourceID": 4,
"hoursToBeScheduled": null,
"id": 42678,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-27T08:14:42.020Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-05-01T13:54:00.660Z",
"lastCustomerVisibleActivityDateTime": "2026-05-27T08:14:25.787Z",
"lastTrackedModificationDateTime": "2026-05-27T08:14:25.833Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 6,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "PO: 8600001149",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 2,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 104,
"ticketNumber": "T20260501.0007",
"ticketType": 4,
"title": "Remote toegang check.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}