Autotask Toolkit

v 2.13.2 PROD

T20260501.0005 — Aanmelden toestel Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
GVB Exploitatie B.V. (1043HP106)
Contact
Mitch Meijer
Contract
GVB Exploitatie B.V. (1043HP106) - 7x4 (STRIP)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-05-01 11:13
Due date
2026-05-22 10:19
Resolved
2026-05-07 07:30
Completed
2026-05-07 07:30
Laatste activiteit
2026-05-07 07:30

Beschrijving

Aanmelden toestel mac 6C A8 49 88 13 1A 088-6533195

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
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  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 299,
  "companyLocationID": 126,
  "completedByResourceID": 29682894,
  "completedDate": "2026-05-07T07:30:30.403Z",
  "configurationItemID": null,
  "contactID": 30686255,
  "contractID": 29684787,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-01T11:13:51.293Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Aanmelden toestel\nmac 6C A8 49 88 13 1A\n088-6533195",
  "dueDateTime": "2026-05-22T10:19:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-05-01T11:15:20.463Z",
  "firstResponseDueDateTime": "2026-05-08T08:43:51.293Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42676,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-07T07:30:48.263Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-07T07:30:46.280Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-07T07:30:30.387Z",
  "lastTrackedModificationDateTime": "2026-05-07T07:30:46.103Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-07T07:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-07T07:30:00.000Z",
  "resolvedDueDateTime": "2026-05-22T10:19:41.703Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260501.0005",
  "ticketType": 4,
  "title": "Aanmelden toestel",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Telefonisch uitgelegd hoe het toestel aangemeld kan worden."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}