{
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  "assignedResourceRoleID": 29683475,
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  "changeApprovalBoard": null,
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  "changeInfoField1": "",
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  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 371,
  "companyLocationID": 198,
  "completedByResourceID": 29682891,
  "completedDate": "2026-05-12T15:03:23.157Z",
  "configurationItemID": null,
  "contactID": 30685143,
  "contractID": 29684382,
  "contractServiceBundleID": null,
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  "createDate": "2026-05-01T08:56:48.137Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Beste TPS support,\n\nIk heb agents van ons customer service team die wanneer zij bellen naar +48 poolse nummers dan hangt het gelijk op.\n\nMaar als ik bel dan gaat het gewoon over.\n\nStation: 4018285 is agent 8285 is een collega waar het niet werkt.\n\nZij belt bijvoorbeeld het nummer van de website voor ons pools kantoor: +48 22 360 45 74\n\nMaar dit gebeurd ook bij klanten met een +48 nummer.\n\nHebben jullie enig idee wat het kan zijn?\n\nIk heb hier een trace gedaan voor station 8285\n\nVerbinding verbreekt meteen. Wanneer ik bel mijn nummer is 8301 dan gaat het gewoon over.\n\nAgent: 8285\n\n\n\n\n\nKind regards \\ Met vriendelijke groet,\nMill Godlieb\n\nIT System Administrator \\ Servicedesk\n\n\nOffice: Monday, Tuesday,\nThursday & Friday\n\nHome office: Wednesday\n\n\n<http://www.pfconcept.com/>\nPF Concept International Coöperatief U.A.\n\nThe Netherlands\n\nDirect number: +31 (0)71 332 8301\n\nServiceDesk nr: +31 (0)71 332 8300",
  "dueDateTime": "2026-05-20T11:55:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-05-01T09:40:00.000Z",
  "firstResponseDueDateTime": "2026-05-04T08:26:48.137Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42673,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-19T07:21:47.180Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-12T15:03:43.947Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-12T15:03:23.157Z",
  "lastTrackedModificationDateTime": "2026-05-19T07:21:47.180Z",
  "monitorID": null,
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  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-12T15:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-12T15:10:00.000Z",
  "resolvedDueDateTime": "2026-05-20T11:55:24.743Z",
  "rmaStatus": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 5,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260501.0002",
  "ticketType": 2,
  "title": "PFConcept Poolse nummers",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Uitgaande nummerweergave gecorrigeerd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}