{
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
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  "changeApprovalType": null,
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  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": 174,
  "completedByResourceID": 29682891,
  "completedDate": "2026-05-27T11:41:42.913Z",
  "configurationItemID": null,
  "contactID": 30683566,
  "contractID": 29684746,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-04-22T13:48:15.540Z",
  "createdByContactID": null,
  "creatorResourceID": 29682891,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "We waren precies op dat moment bezig met de One-X contacten lijst.\n+31 vanuit contactlijst OneX en ineens waren we weer bereikbaar.",
  "dueDateTime": "2026-04-30T11:18:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-04-22T13:48:15.540Z",
  "firstResponseDueDateTime": "2026-04-28T12:18:15.540Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42594,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-28T08:54:52.293Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-27T11:41:58.613Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-27T11:41:42.913Z",
  "lastTrackedModificationDateTime": "2026-05-28T08:54:52.293Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-27T11:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-27T11:30:00.000Z",
  "resolvedDueDateTime": "2026-04-30T11:18:15.540Z",
  "rmaStatus": null,
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  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260422.0007",
  "ticketType": 2,
  "title": "Onderzoeken waarom Ayvens afgelopen maandag 20-4 even niet bereikbaar was.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Het kwam waarschijnlijk door een wijzigen met +31. Dit kunnen we buiten werktijd uitzoeken maar voorlopig passen we het niet toe in de One-X Communicator waardoor de wijziging niet nodig is. Als de IP Office wordt uitgezet, lost het probleem ook vanzelf op."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}