T20260422.0002 — Aanpassen ipo vlan. Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Chane Terminal Welplaat B.V. (3197KR9)
Contact: Support Desk
Contract: Chane Terminal Welplaat B.V. (3197KT1-3) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-04-22 08:38
Due date: 2026-05-06 12:08
Resolved: 2026-07-21 13:09
Completed: 2026-07-21 13:10
Laatste activiteit: 2026-07-21 13:10

Beschrijving

Aanpassen ipo vlan. Graag wat info over vlan aanpassen 0640182613 Sadjen

Verloop

2026-04-22 08:38 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (gerard.de.vries@chane.eu); Ticket Contact (support@bkitsolutions.nl) Initiated by André Kik
2026-04-22 08:38 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-04-22 08:40 Time-entries Zain Jawad Kazem 0.50 uur

Telefonisch uitgelegd wat de klant heeft. Ze gaan dit intern overleggen.
2026-05-04 09:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource Initiated by Zain Jawad Kazem
2026-05-06 09:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource Initiated by Zain Jawad Kazem
2026-07-21 13:08 Time-entries André Kik 0.17 uur

Informatie verstrekt, geen terugkoppeling meer gekregen.
2026-07-21 13:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (gerard.de.vries@chane.eu); Ticket Contact (support@bkitsolutions.nl) Initiated by André Kik
2026-07-21 13:10 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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