Autotask Toolkit

v 2.13.2 PROD

T20260421.0001 — Melding M2025-12 1050 - calamiteiten bandje PSA Notification received

Status
Notification received
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
Gemeente Zaanstad (1506MZ100)
Contact
Service Desk
Contract
Gemeente Zaanstad (1506MZ100) - 7x8 (HW + SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-04-21 07:32
Due date
2026-05-12 13:06
Resolved
2026-04-29 11:48
Completed
Laatste activiteit
2026-07-06 14:00

Beschrijving

Bij PSA willen we graag een calamiteiten bandje in kunnen spreken. Zij zitten inde 6666 groep op optie 5 Wat is de pincode? en moeten zij dan ook bellen naar 075-6816980?

Volledige record uit Autotask
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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1178,
  "companyLocationID": 1203,
  "completedByResourceID": null,
  "completedDate": null,
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  "contactID": 30686285,
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  "createDate": "2026-04-21T07:32:14.777Z",
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  "creatorResourceID": 29682894,
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  "currentServiceThermometerRating": null,
  "description": "Bij PSA willen we graag een calamiteiten bandje in kunnen spreken. Zij zitten inde 6666 groep op optie 5\nWat is de pincode?\nen moeten zij dan ook bellen naar 075-6816980?",
  "dueDateTime": "2026-05-12T13:06:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-04-21T07:32:14.777Z",
  "firstResponseDueDateTime": "2026-04-28T13:32:14.777Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42574,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-06T14:00:45.670Z",
  "lastActivityPersonType": 2,
  "lastActivityResourceID": 30685972,
  "lastCustomerNotificationDateTime": "2026-06-30T12:55:25.230Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-06T14:00:45.560Z",
  "lastTrackedModificationDateTime": "2026-07-06T14:00:45.670Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Inkoopordernummer: 42 000 24 33",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-04-29T11:48:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-04-29T11:48:00.000Z",
  "resolvedDueDateTime": "2026-05-12T13:06:41.067Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260421.0001",
  "ticketType": 4,
  "title": "Melding M2025-12 1050 - calamiteiten bandje PSA",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Informatie is gestuurd naar de klant."
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    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
      "value": null
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    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
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  ]
}