Autotask Toolkit

v 2.13.2 PROD

T20260414.0006 — aanvraag extra licentie Connecsy Complete

Status
Complete
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Client Portal
Klant
Gemeente Nunspeet (8071GJ1)
Contact
Bob Renkens
Contract
Gemeente Nunspeet (8071GJ1) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Gerko Oskam

Aangemaakt
2026-04-14 13:58
Due date
2026-04-29 08:58
Resolved
2026-05-18 15:20
Completed
2026-05-18 15:17
Laatste activiteit
2026-05-18 15:18

Beschrijving

Goedemiddag, Graag zouden wij een offerte ontvangen voor 1 extra licentie voor de Connecsy bedienpost oplossing. Offerte gedurende lopende looptijd contract

Volledige record uit Autotask
{
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  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 734,
  "companyLocationID": 557,
  "completedByResourceID": 29682891,
  "completedDate": "2026-05-18T15:17:41.557Z",
  "configurationItemID": null,
  "contactID": 30686041,
  "contractID": 29684826,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-04-14T13:58:31.273Z",
  "createdByContactID": 30686041,
  "creatorResourceID": 30686041,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Goedemiddag,\r\n\r\nGraag zouden wij een offerte ontvangen voor 1 extra licentie voor de Connecsy bedienpost oplossing. \r\nOfferte gedurende lopende looptijd contract",
  "dueDateTime": "2026-04-29T08:58:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-04-14T15:20:00.000Z",
  "firstResponseDueDateTime": "2026-04-29T08:58:31.273Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42530,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-18T15:18:02.733Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-18T15:17:58.583Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-18T15:17:41.557Z",
  "lastTrackedModificationDateTime": "2026-05-18T15:17:41.603Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": 2394,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-05-18T15:20:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-18T15:20:00.000Z",
  "resolvedDueDateTime": "2026-04-29T08:58:31.273Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260414.0006",
  "ticketType": 1,
  "title": "aanvraag extra licentie Connecsy",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Licentie is intussen aangeboden en besteld."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}