Autotask Toolkit
v 2.6.1 PRODT20260330.0001 — Klant portal VoipQ Waiting Customer
- Status
- Waiting Customer
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- TPS Support
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Aangemaakt
- 2026-03-30 07:09
- Due date
- 2026-04-20 14:02
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-07 12:24
Beschrijving
Beste Bas, Ik heb inmiddels de eerst vraag over een klant portaal gekregen. Hoe kunnen we deze inrichten? We zouden deze graag TSV branded willen gebruiken. Mochten er nog vragen of opmerkingen zijn dan hoor ik dat graag. Erik Günther Customer success manager TSV-GROEP BV <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon-2x.png> +31204303216 <tel:+31204303216> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon-2x.png> egunther@tsv-groep.nl <mailto:egunther@tsv-groep.nl> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/link-icon-2x.png> www.tsv-groep.nl <http://www.tsv-groep.nl/> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/address-icon-2x.png> Hulstweg 8, 1032 LB, Amsterdam <https://www.tsv-groep.nl/navigator-de-slimme-route/>
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682885,
"assignedResourceRoleID": 29683477,
"billingCodeID": 29683530,
"changeApprovalBoard": null,
"changeApprovalStatus": 1,
"changeApprovalType": 1,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30684648,
"contractID": 29683887,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-03-30T07:09:12.070Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Beste Bas,\n\nIk heb inmiddels de eerst vraag over een klant portaal gekregen. Hoe kunnen we deze inrichten?\nWe zouden deze graag TSV branded willen gebruiken.\n\n\nMochten er nog vragen of opmerkingen zijn dan hoor ik dat graag.\n\n\nErik Günther\n\nCustomer success manager\n\nTSV-GROEP BV\n\n<https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon-2x.png>\n+31204303216 <tel:+31204303216>\n<https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon-2x.png>\negunther@tsv-groep.nl <mailto:egunther@tsv-groep.nl>\n<https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/link-icon-2x.png>\nwww.tsv-groep.nl <http://www.tsv-groep.nl/>\n<https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/address-icon-2x.png>\nHulstweg 8, 1032 LB, Amsterdam\n\n\n\n\n<https://www.tsv-groep.nl/navigator-de-slimme-route/>",
"dueDateTime": "2026-04-20T14:02:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682885,
"firstResponseDateTime": "2026-03-30T07:09:40.230Z",
"firstResponseDueDateTime": "2026-04-14T08:02:48.327Z",
"firstResponseInitiatingResourceID": 29682888,
"hoursToBeScheduled": null,
"id": 42427,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-07T12:24:47.500Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682885,
"lastCustomerNotificationDateTime": "2026-03-30T07:09:28.540Z",
"lastCustomerVisibleActivityDateTime": "2026-05-07T12:24:47.437Z",
"lastTrackedModificationDateTime": "2026-04-09T10:45:50.327Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 6,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": 62.7828,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 104,
"ticketNumber": "T20260330.0001",
"ticketType": 4,
"title": "Klant portal VoipQ",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}