Autotask Toolkit

v 2.13.2 PROD

T20260320.0003 — Telefoonqueue vragen Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Inventum Technologies BV (3991CS25)
Contact
Martin Buerman
Contract
Inventum Technologies BV (3990GB25) - Geen Dekking
Asset (CI)
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-03-20 12:31
Due date
2026-05-11 10:25
Resolved
2026-05-26 10:20
Completed
2026-05-26 10:16
Laatste activiteit
2026-05-26 10:16

Beschrijving

Goedemiddag, Ik probeer in kaart te krijgen hoe de telefoonlijn binnen Inventum nu is ingeregeld. Graag wil ik daarom wat info opvragen en eventueel wijzigingen doorgeven over onze telefoonqueues. Vragen: * Hoe zijn de queues nu ingeregeld; * Welke lijnen/afdelingen hebben we nu ingeregeld (denk aan sales/consument/enz) * Hoe vaak gaat de lijn nu over voor ze doorgaan naar andere afdelingen/personen * Wijzigingen: * Alle lijnen na 4x overgaan doorschakelen naar VoiceOfSecretary (VOS). Lijnen voor Service afdeling hierin uitgesloten, die hoeven niet te worden doorgeschakeld * Het nr dat doorgestuurd wordt naar VOS moet het nr zijn van de beller en niet die van Inventum Technologies Indien er onduidelijkheden zijn, hoor ik het uiteraard graag! Met vriendelijke groet, ? ???? Martin Buerman Senior Inside sales | Inside Sales M: +31 6 38 97 97 08 <tel:+31%206%2038%2097%2097%2008> Inventum Technologies T: + <mailto:mbuerman@inventum.com> 31 30 274 84 84 A: Kaagschip 25, 3991 CS Houten <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finventum-b-v-%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponenttype=SocialMediaIcon&signature=0kOijAaeYs4NhsDCCuuK2a3NYMzIWfOd6GbP1uQR5WJK_h5C3af70AX7JC5ytA0UPwKsVSZ3gutN-QjsElqTyRmfXxbv0vUy23yeqSeQAgB0q6BS-Lquxf3tLXqeZza3HLp7bL44ok1eKPnFsnxMEpCkWKH3DKdBv74auCWp2KmLTiMdezST4glRL2V1VW9cJOYj6V3tpWhguFgLOkD3CyiuG4sSZZf-bfrFBfVHsYpEfBOqT_s8d8jndw3l5qqyg2h-LmmgTIf8DFMluevCN2CCfH8GdDqWnyIZqvmUFt9yWeD9HkyAtJfVEN8kj4pMQJv9iA58PlFRvvfmnOj7_A&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponenttype=Glyph&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=GyiRA2GALP3sMuj2EffWbxkCCZycBxka9nqQTjHSbNk&excomponenttype=Image&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a> We horen graag of je tevreden bent over Inventum Technologies. ? <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fg.page%2Fr%2FCXqg-LDAvvwnEBM%2Freview&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=Ar3BL1paFX9R1LFublZSR9u7dGK276wlgjFvPGU6N2E&excomponenttype=Image&signature=xKInPhzmt26z0XeIQJLXgHsItp9BfLS51o5GaHAFoQGrAacFikCF4eFRIUVxhq59ft-vl9dNksJUfqjCuhZ1kb17BhFfR83kytGl23ISbBLeE_8kDKW-w5dXDEfqplpo8xvTEf9ccithgouMj0mezCx2zOLwFC-YfdStFXqQcg_R5LmUQU_fe1_LNwApN-mNhGHSxQERoSg5tVjgc3C5BqgxMEsBoJcvInna_Ud33TffBXQACnMoTXiKWt_PGaP-tj_fd3nc6KKssab3q2BZNFEZupu2_zJra3s95FewIawU5Nb1CKjBFr91qV3VMEfzrlBDi1E6Zzk3d9dEPhHILA&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fcontact.inventum.com%2Fklachten%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=yZgaGzyA4Dx1ka6PNMYxg3JggfmsRck7i0jLqoXBOuo&excomponenttype=Image&signature=nLvBWVCFJxa7YpHCZUEvPUsbK6iLqq56tdUG4ZPcJnpEwjUJhMFLeWVvw0F1T59oNfhWNnaG-6_Q_-Gb2pSDIC5Xl-WiN6Awi3MJPLuTlcZcHxJtEhM7aoPhMuPOWHT5o0ojnpFdKviaoi2BVDyqxwLnkux8kjI8baNjz-3TkZ-p2a6CKzJyWCPgolLfElPjWQzwuOGRQHcqPmgroGbTtnoAiiJRiGasip1yfQ2vJGBbwmP75bzje4lMqCQRAJ1KPexqdYqkgdNBtFPprypd0Lpm1LH0XRf3zNsQYEUKB5EB_Ntfqko9uD3RzHM7jx8QDxyR6lLSH-thjR46TsME-g&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "description": "Goedemiddag,\n\n\nIk probeer in kaart te krijgen hoe de telefoonlijn binnen Inventum nu is ingeregeld. Graag wil ik daarom wat info opvragen en eventueel wijzigingen doorgeven over onze telefoonqueues.\n\n\nVragen:\n\n* Hoe zijn de queues nu ingeregeld;\n\n* Welke lijnen/afdelingen hebben we nu ingeregeld (denk aan sales/consument/enz)\n* Hoe vaak gaat de lijn nu over voor ze doorgaan naar andere afdelingen/personen\n*\n\nWijzigingen:\n\n* Alle lijnen na 4x overgaan doorschakelen naar VoiceOfSecretary (VOS). Lijnen voor Service afdeling hierin uitgesloten, die hoeven niet te worden doorgeschakeld\n* Het nr dat doorgestuurd wordt naar VOS moet het nr zijn van de beller en niet die van Inventum Technologies\n\n\nIndien er onduidelijkheden zijn, hoor ik het uiteraard graag!\n\n\nMet vriendelijke groet,\n?\n\n????\n\nMartin Buerman\n\n\nSenior Inside sales\n\n|\nInside Sales\n\n\n\n\nM: +31 6 38 97 97 08 <tel:+31%206%2038%2097%2097%2008>\n\nInventum Technologies\n\nT: + <mailto:mbuerman@inventum.com> 31 30 274 84 84\n\nA: Kaagschip 25, 3991 CS Houten\n\n\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finventum-b-v-%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponenttype=SocialMediaIcon&signature=0kOijAaeYs4NhsDCCuuK2a3NYMzIWfOd6GbP1uQR5WJK_h5C3af70AX7JC5ytA0UPwKsVSZ3gutN-QjsElqTyRmfXxbv0vUy23yeqSeQAgB0q6BS-Lquxf3tLXqeZza3HLp7bL44ok1eKPnFsnxMEpCkWKH3DKdBv74auCWp2KmLTiMdezST4glRL2V1VW9cJOYj6V3tpWhguFgLOkD3CyiuG4sSZZf-bfrFBfVHsYpEfBOqT_s8d8jndw3l5qqyg2h-LmmgTIf8DFMluevCN2CCfH8GdDqWnyIZqvmUFt9yWeD9HkyAtJfVEN8kj4pMQJv9iA58PlFRvvfmnOj7_A&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponenttype=Glyph&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=GyiRA2GALP3sMuj2EffWbxkCCZycBxka9nqQTjHSbNk&excomponenttype=Image&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>\n\nWe horen graag of je tevreden bent over Inventum Technologies.\n?\n\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fg.page%2Fr%2FCXqg-LDAvvwnEBM%2Freview&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=Ar3BL1paFX9R1LFublZSR9u7dGK276wlgjFvPGU6N2E&excomponenttype=Image&signature=xKInPhzmt26z0XeIQJLXgHsItp9BfLS51o5GaHAFoQGrAacFikCF4eFRIUVxhq59ft-vl9dNksJUfqjCuhZ1kb17BhFfR83kytGl23ISbBLeE_8kDKW-w5dXDEfqplpo8xvTEf9ccithgouMj0mezCx2zOLwFC-YfdStFXqQcg_R5LmUQU_fe1_LNwApN-mNhGHSxQERoSg5tVjgc3C5BqgxMEsBoJcvInna_Ud33TffBXQACnMoTXiKWt_PGaP-tj_fd3nc6KKssab3q2BZNFEZupu2_zJra3s95FewIawU5Nb1CKjBFr91qV3VMEfzrlBDi1E6Zzk3d9dEPhHILA&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>\n \n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fcontact.inventum.com%2Fklachten%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=4d651f264e1df1119a486045bd952272&excomponentid=yZgaGzyA4Dx1ka6PNMYxg3JggfmsRck7i0jLqoXBOuo&excomponenttype=Image&signature=nLvBWVCFJxa7YpHCZUEvPUsbK6iLqq56tdUG4ZPcJnpEwjUJhMFLeWVvw0F1T59oNfhWNnaG-6_Q_-Gb2pSDIC5Xl-WiN6Awi3MJPLuTlcZcHxJtEhM7aoPhMuPOWHT5o0ojnpFdKviaoi2BVDyqxwLnkux8kjI8baNjz-3TkZ-p2a6CKzJyWCPgolLfElPjWQzwuOGRQHcqPmgroGbTtnoAiiJRiGasip1yfQ2vJGBbwmP75bzje4lMqCQRAJ1KPexqdYqkgdNBtFPprypd0Lpm1LH0XRf3zNsQYEUKB5EB_Ntfqko9uD3RzHM7jx8QDxyR6lLSH-thjR46TsME-g&v=1&imprintMessageId=396201d6-766d-4acd-a24d-412a53f3f98a>",
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  "title": "Telefoonqueue vragen",
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