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  "description": "Hi Dré,\n\n\nZie onderstaande mail van Westcon – betreft: PALO ALTO support voor TSV assets.\n\n\nInfo die ik heb genoteerd vorig jaar:\n\n\nVM0000097684 _ Staat op TSV-Beheer maar is voor LW - afgesproken om de naam zo te laten\n\nSN:007051000110924 & SN:007051000114852\n\nAMS1 FWL01 - SN: 007051000048237\n\nProjectnummer: 1Y 23381980 - Westcon PO: 4502961652\n\n\nKan jij een ticket hiervoor aanmaken hiervoor om dit uit te laten zoeken en te laten bepalen wat er ingekocht moet worden?\n\n\nMet vriendelijke groet,\n\n\nJessica Veraar\n\nOffice Manager\n\nTSV-GROEP BV\n\n\n\n+31204303255\n\n\n\njveraar@tsv-groep.nl <mailto:jveraar@tsv-groep.nl>\n\n\nwww.tsv-groep.nl <http://www.tsv-groep.nl/>\n\n\nHulstweg 8, 1032 LB, Amsterdam\n\n\n\n\n\n<https://www.tsv-groep.nl/navigator-de-slimme-route/>      \n\n\n\n\n\n\n\n________________________________\n\n\nFrom: Westcon Europe Palo Alto Renewals <Paloaltorenewals.eu@westcon.com <mailto:Paloaltorenewals.eu@westcon.com> >\nSent: Monday, March 2, 2026 09:02\nTo: Marc Blankestijn <mblankestijn@tsv-groep.nl <mailto:mblankestijn@tsv-groep.nl> >\nSubject: PAN NL : quotes TSV Beheer - juni - TSV\n\nGoedemorgen,\nIn bijlage vind je proactief een 1YR en 3YR quote terug voor de PAN renewal van TSV assets.\n\n\n\n\nIn case you have further questions, don´t hesitate to contact me by mail or phone on +34 914196351 or +34 683159562.\n\n\n\nKind Regards,\n\n\nDiederik Robinne\n\nRenewals Executive BeNeLux\n\n\nEmail: diederik.robinne@westcon.com <mailto:diederik.robinne@westcon.com>\nTelephone: +34 914196351 - +34 683159562\n\nCalle Serrano Galvache 56, Edif. Abedul, 28033 Madrid\nwww.westconcomstor.com <https://urldefense.com/v3/__http:/www.westconcomstor.com/__;!!MXpALLYS!QuHwRKYVRJDnwLdgQP-0NNcm2FiOD-ldTBcke3RXy8eZ-IIq-RgOETl9-P3zOcWAxDUPgltfsegom395YZv61JtQVZj9wZAzWYg$>",
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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-04T14:56:40.177Z",
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  "lastCustomerNotificationDateTime": "2026-04-28T13:45:18.550Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-04T14:56:40.007Z",
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  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-04-28T13:44:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-04-28T13:44:00.000Z",
  "resolvedDueDateTime": "2026-03-18T10:01:03.033Z",
  "rmaStatus": null,
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  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260304.0005",
  "ticketType": 4,
  "title": "FW: PAN NL : quotes TSV Beheer - juni - TSV",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Gaat om deze firewalls. Zijn 31.8 credits dus zou goed moeten zijn."
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
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