T20260216.0006 — Odido gegevens Waiting Sales

Status: Waiting Sales
Priority: L6- Request
Category: TSV Requests
Type: Service Request

Queue: TPS - Tickets
SLA: geen
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Jerry Cyrus
Contract: FD Mediagroep (1097BL173) - Geen Dekking
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-02-16 13:31
Due date: 2026-02-23 12:00
Resolved: –
Completed: –
Laatste activiteit: 2026-04-01 15:23

Beschrijving

Graag ontvangt FD Media een overzicht van de bij Odido bekende gegevens van de mobiele gebruikers.

Verloop

2026-02-16 13:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-02-16 13:31 Systeemnotities Systeem

Workflow Rule "Request worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Requests" Then execute the following actions: Set Work Type To "Request (0%)" Initiated by André Kik
2026-02-17 15:21 Notities André Kik

Erik gaat dit met Odido bespreken en oppakken.

Erik gaat dit met Odido bespreken en oppakken.
2026-02-17 15:22 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-02-19 09:34 Notities Erik Gunther

Jerry gebeld, kwam in de voicemail.

Jerry gebeld, kwam in de voicemail. Ingesproken met verzoek om terug te bellen.
2026-02-19 09:34 Notities Erik Gunther

Service Desk Notification

cyrus@fd.nl
2026-02-19 09:34 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl, egunther@tsv-groep.nl) Initiated by Erik Gunther
2026-04-01 15:23 Notities André Kik

Erik gesproken (gisteren), hij is hier nog mee bezig.

Erik gesproken (gisteren), hij is hier nog mee bezig.
2026-04-01 15:23 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl, egunther@tsv-groep.nl) Initiated by André Kik
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "id": 41833,
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  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-04-01T15:23:28.783Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-02-19T09:34:14.160Z",
  "lastCustomerVisibleActivityDateTime": "2026-02-19T09:34:13.910Z",
  "lastTrackedModificationDateTime": "2026-02-19T09:06:49.490Z",
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  "priority": 7,
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
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  "status": 24,
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  "ticketCategory": 105,
  "ticketNumber": "T20260216.0006",
  "ticketType": 1,
  "title": "Odido gegevens",
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
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    {
      "name": "Gepland in Outlook",
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    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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      "name": "OB-Status",
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