Autotask Toolkit

v 2.6.1 PROD

T20260216.0006 — Odido gegevens Waiting Sales

Status
Waiting Sales
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
geen
Issue type
Source
Telefoon
Klant
FD Mediagroep (1097BL173)
Contact
Jerry Cyrus
Contract
FD Mediagroep (1097BL173) - Geen Dekking
Asset (CI)

Aangemaakt
2026-02-16 13:31
Due date
2026-02-23 12:00
Resolved
Completed
Laatste activiteit
2026-04-01 15:23

Beschrijving

Graag ontvangt FD Media een overzicht van de bij Odido bekende gegevens van de mobiele gebruikers.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683535,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 265,
  "companyLocationID": 92,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683141,
  "contractID": 29684362,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-02-16T13:31:23.763Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Graag ontvangt FD Media een overzicht van de bij Odido bekende gegevens van de mobiele gebruikers.",
  "dueDateTime": "2026-02-23T12:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-02-17T15:22:07.823Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 41833,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-04-01T15:23:28.783Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-02-19T09:34:14.160Z",
  "lastCustomerVisibleActivityDateTime": "2026-02-19T09:34:13.910Z",
  "lastTrackedModificationDateTime": "2026-02-19T09:06:49.490Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 24,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260216.0006",
  "ticketType": 1,
  "title": "Odido gegevens",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}