Autotask Toolkit

v 2.13.2 PROD

T20260212.0012 — Maxhub 65 inch all-in-one + installatie Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Unsworth & Associates (1019GM95A)
Contact
Sharon Byrne
Contract
Unsworth & Associates (1019GM95A) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-02-12 08:10
Due date
2026-04-20 08:18
Resolved
2026-05-27 15:15
Completed
2026-05-28 09:28
Laatste activiteit
2026-05-28 09:28

Beschrijving

Maxhub 65 inch all-in-one + installatie Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2334

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
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  "changeInfoField1": "",
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  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 443,
  "companyLocationID": 269,
  "completedByResourceID": 29682886,
  "completedDate": "2026-05-28T09:28:29.607Z",
  "configurationItemID": null,
  "contactID": 30683949,
  "contractID": 29684704,
  "contractServiceBundleID": null,
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  "createDate": "2026-02-12T08:10:02.630Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
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  "currentServiceThermometerRating": null,
  "description": "Maxhub 65 inch all-in-one + installatie\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2334",
  "dueDateTime": "2026-04-20T08:18:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-02-12T08:10:42.313Z",
  "firstResponseDueDateTime": "2026-02-27T10:19:16.290Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 41800,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-28T09:28:58.853Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-28T09:28:50.050Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-28T09:28:29.607Z",
  "lastTrackedModificationDateTime": "2026-05-28T09:28:29.653Z",
  "monitorID": null,
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  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002334",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-27T15:15:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-27T15:15:00.000Z",
  "resolvedDueDateTime": "2026-04-20T08:18:11.717Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260212.0012",
  "ticketType": 4,
  "title": "Maxhub 65 inch all-in-one + installatie",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Installatie afgerond. Uitleg gegeven."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}