Autotask Toolkit

v 2.6.1 PROD

T20260204.0013 — Identiteitsbeheer mist. Escalated

Status
Escalated
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Simar Automatisering B.V. (1046AE67)
Contact
Luuk Hoek
Contract
Simar automatisering bv (1046AE67) - 5x8 Comfort SLA
Asset (CI)

Aangemaakt
2026-02-04 12:55
Due date
2026-02-25 11:36
Resolved
Completed
Laatste activiteit
2026-03-05 15:42

Beschrijving

Luuk mist de optie identiteitsbeheer in het menu

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 400,
  "companyLocationID": 227,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683761,
  "contractID": 29684678,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-02-04T12:55:52.710Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Luuk mist de optie identiteitsbeheer in het menu",
  "dueDateTime": "2026-02-25T11:36:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-02-06T10:27:03.983Z",
  "firstResponseDueDateTime": "2026-02-20T08:10:27.673Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 41567,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-03-05T15:42:16.130Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-02-27T13:39:46.110Z",
  "lastCustomerVisibleActivityDateTime": "2026-03-05T15:42:16.113Z",
  "lastTrackedModificationDateTime": "2026-03-03T09:36:35.987Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-02-25T11:36:58.673Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260204.0013",
  "ticketType": 2,
  "title": "Identiteitsbeheer mist.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": "#7846777"
    }
  ]
}