Autotask Toolkit

v 2.13.2 PROD

T20260126.0005 — ANWB krijgt geen nummers van de oorspronkelijke bellers te zien. Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Ayvens (1114AN30)
Contact
Gea Geerts
Contract
Ayvens (1314CH4) - 7x4 (HW+SW)
Asset (CI)
Toegewezen aan
Gerko Oskam

Aangemaakt
2026-01-26 11:24
Due date
2026-03-24 09:34
Resolved
2026-05-26 14:50
Completed
2026-05-26 14:57
Laatste activiteit
2026-05-26 14:58

Beschrijving

Het bestemmingsnummer is +31592390690.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
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  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": 174,
  "completedByResourceID": 29682891,
  "completedDate": "2026-05-26T14:57:47.710Z",
  "configurationItemID": null,
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  "contractID": 29684811,
  "contractServiceBundleID": null,
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  "createDate": "2026-01-26T11:24:58.543Z",
  "createdByContactID": null,
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  "description": "Het bestemmingsnummer is +31592390690.",
  "dueDateTime": "2026-03-24T09:34:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-01-26T13:27:03.173Z",
  "firstResponseDueDateTime": "2026-01-29T09:54:58.543Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 41437,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-26T14:58:18.023Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-26T14:58:05.137Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-26T14:57:47.710Z",
  "lastTrackedModificationDateTime": "2026-05-26T14:57:47.743Z",
  "monitorID": null,
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  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-26T14:50:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-26T14:50:00.000Z",
  "resolvedDueDateTime": "2026-03-24T09:34:10.587Z",
  "rmaStatus": null,
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  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260126.0005",
  "ticketType": 2,
  "title": "ANWB krijgt geen nummers van de oorspronkelijke bellers te zien.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Routering omgezet naar een andere provider met een ander nummer. ANWB heeft meerdere providers. Als Odido ooit nog onderzoek wilt doen maken we een nieuw ticket."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}