Autotask Toolkit

v 2.21.0 PROD

T20251219.0066 — Datacenter ESX hosts iDRAC's updaten Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
–
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn

Aangemaakt
2025-12-19 17:14
Due date
2026-07-16 12:30
Resolved
2026-07-09 12:43
Completed
2026-07-09 12:43
Laatste activiteit
2026-07-09 12:43

Beschrijving

Er is lang geen update uitgevoerd, afgelopen donderdag update van ESX2 gedaan ivm vervangen batterij. Deze host is nu helemaal geupdate. De volgende hosts moeten nu een iDRAC update krijgen op AMS17: - ESX1 - ESX3 - ESX4 - ESX5 - ESX7 en op AM7: - ESX6 Aanvullende instructies: - idrac updaten met web interface (15 min) - inloggen met SSH als ROOT en dan 'sslresetcfg' uitvoeren voor self signed cert renewal (5 minuten) Update file (firmimgFIT.d9) staat in de leveranciers map van david

Verloop

  1. 2025-12-30 11:42 Time-entries Marc Blankestijn 0.17 uur

    Plannen in overleg met david.

  2. 2026-07-09 12:42 Time-entries Marc Blankestijn 0.17 uur

    Alle IDRACS zijn in maart ge-update. Alle CMOS batterijen zijn vervangen.

Volledige record uit Autotask
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