Autotask Toolkit
v 2.21.0 PRODT20251208.0002 — AURA vervangen door Teams Complete
- Status
- Complete
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 5x8
- Issue type
- –
- Source
- Telefoon
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- David Hammel
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- David Hammel
- Aangemaakt
- 2025-12-08 08:23
- Due date
- 2025-12-19 11:53
- Resolved
- 2026-08-27 07:03
- Completed
- 2026-08-27 07:04
- Laatste activiteit
- 2026-08-27 07:04
Beschrijving
Onze CM moet weg: - alles en iedereen naar Teams - 24u dienst in de piketdienst van Ron, of nog even los via de IPO die dan rechtstreeks aan de trunk komt te zitten - onze netlijnen moeten ook om naar Teams, van daaruit door naar Graia via ons 311391x 10-tal.
Verloop
-
Is allang afgerond.
Geen items met de huidige filters.
Volledige record uit Autotask
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