Autotask Toolkit
v 2.7.9 PRODT20251204.0010 — Upgrade H323 naar SIP Waiting Customer
- Status
- Waiting Customer
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 7x1 - Gemeente Stichtse Vecht (3601GR1)
- Issue type
- –
- Source
- Telefoon
- Klant
- Gemeente Stichtse Vecht (3601GR1)
- Contact
- John Dossett
- Contract
- Gemeente Stichtse Vecht (3601GR1) - 7x4 (HW+SW)
- Asset (CI)
- –
- Aangemaakt
- 2025-12-04 14:17
- Due date
- 2026-01-08 14:46
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-05 08:28
Beschrijving
Upgrade H323 naar SIP Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=1935
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682891,
"assignedResourceRoleID": 29683477,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": 1,
"changeApprovalType": 1,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 285,
"companyLocationID": 112,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686262,
"contractID": 29684762,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2025-12-04T14:17:07.620Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Upgrade H323 naar SIP\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=1935",
"dueDateTime": "2026-01-08T14:46:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682891,
"firstResponseDateTime": "2025-12-04T14:18:06.137Z",
"firstResponseDueDateTime": "2025-12-23T10:07:19.930Z",
"firstResponseInitiatingResourceID": 29682888,
"hoursToBeScheduled": null,
"id": 40944,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-05T08:28:56.773Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2025-12-04T14:17:27.193Z",
"lastCustomerVisibleActivityDateTime": "2026-06-05T08:28:36.050Z",
"lastTrackedModificationDateTime": "2026-06-05T08:28:36.100Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 6,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "KP 00001935",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 13,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 104,
"ticketNumber": "T20251204.0010",
"ticketType": 4,
"title": "Upgrade H323 naar SIP",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}