Autotask Toolkit

v 2.21.0 PROD

T20251125.0006 — Lampen vervanging kantoor, groeilamp spot showroom Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Alex Veldkamp
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
André Kik

Aangemaakt
2025-11-25 10:51
Due date
2025-12-08 14:21
Resolved
–
Completed
–
Laatste activiteit
2026-06-16 12:35

Beschrijving

Lampen vervanging kantoor.

Verloop

  1. 2025-11-25 13:59 Notities André Kik

    Test lamp besteld.

    Test lamp besteld.

  2. 2025-11-26 08:15 Notities André Kik

    - Lampen vervanging kantoor. | KP 99990001 AK-AV

    Goedemorgen Richard, Hierbij de factuur voor de ledlamp tbv: T20251125.0006 - Lampen vervanging kantoor. Met vriendelijke groet, Kind regards, André Kik Support Coördinator TSV-GROEP BV [cid:image001.png@01DC5EB5.22D3F540] +31204303256<tel:+31204303260> [cid:image002.png@01DC5EB5.22D3F540] akik@tsv-groep.nl<mailto:akik@tsv-groep.nl> [cid:image003.png@01DC5EB5.22D3F540] www.tsv-groep.nl<http://www.tsv-groep.nl/> [cid:image004.png@01DC5EB5.22D3F540] Hulstweg 8, 1032 LB, Amsterdam [cid:image005.png@01DC5EB5.22D3F540]<https://www.tsv-groep.nl/navigator-de-slimme-route/> [cid:image006.png@01DC5EB5.22D3F540]<https://www.linkedin.com/company/tsvgroep/> Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://www.tsv-groep.nl/privacy-policy>. This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement<https://www.tsv-groep.nl/privacy-policy>. **Created via Incoming Email Processor** From: Andre Kik <akik@tsv-groep.nl> To: Facturen <Factuur@tsv-groep.nl>

  3. 2025-12-17 16:15 Notities André Kik

    Maat lamp 24.5

    Maat lamp 24.5 27.5

  4. 2025-12-17 16:15 Notities André Kik

    Service Desk Notification

    aveldkamp@tsv-groep.nl

  5. 2025-12-22 12:17 Notities André Kik

    https://www.123led.nl/123led-Led-paneel-opbouwframe-30x30-Wit-i5897-t4521.html

    https://www.123led.nl/123led-Led-paneel-opbouwframe-30x30-Wit-i5897-t4521.html Overleggen met Alex

  6. 2026-02-17 13:00 Time-entries André Kik 2.00 uur

    2 lampen vervangen

  7. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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