Autotask Toolkit

v 2.6.1 PROD

T20251125.0006 — Lampen vervanging kantoor. Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Alex Veldkamp
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)

Aangemaakt
2025-11-25 10:51
Due date
2025-12-08 14:21
Resolved
Completed
Laatste activiteit
2026-02-19 09:48

Beschrijving

Lampen vervanging kantoor.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": null,
  "completedDate": null,
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  "contactID": 30683927,
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  "contractServiceID": null,
  "createDate": "2025-11-25T10:51:58.557Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Lampen vervanging kantoor.",
  "dueDateTime": "2025-12-08T14:21:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2025-11-25T12:30:46.567Z",
  "firstResponseDueDateTime": "2025-12-02T08:21:58.557Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 40841,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-02-19T09:48:41.223Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2025-12-17T16:15:23.700Z",
  "lastCustomerVisibleActivityDateTime": "2026-02-19T09:48:41.177Z",
  "lastTrackedModificationDateTime": "2025-12-22T12:18:17.543Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2025-12-08T14:21:58.557Z",
  "rmaStatus": null,
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  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20251125.0006",
  "ticketType": 4,
  "title": "Lampen vervanging kantoor.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}