{
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  "assignedResourceRoleID": 29683475,
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  "companyID": 937,
  "companyLocationID": 873,
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  "contactID": 30685544,
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  "contractServiceBundleID": null,
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  "createDate": "2025-08-26T07:03:21.417Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Beste Zain,\n\nEmotron is verhuisd naar een nieuw pand en heeft bijna geen gsm dekking binnen.\n\nIk neem aan dat de avaya app op de mobiele telefoon, via wifi gewoon storingsvrij moet kunnen werken, maar weet niet wat de instellingen in de app zelf moeten zijn .\n\nZou je contact willen opnemen met John Derks, en mogelijk even de stappen door willen nemen, zodat we zeker zijn dat alles goed is ingesteld op zijn telefoon\n\n\n\n\nMet vriendelijke groet,\n\n\n\n\nRob Penson\nEngineer\n\n\n(+31) 0497-330371\nwww.rpsystems.nl\nRob@rpsystems.nl\n\nRPS\nROB PENSON SYSTEMS\n\n\nMastbos 29\n??5531 MX Bladel?\n\n\nDit bericht kan vertrouwelijke informatie bevatten. Indien u niet de geadresseerde van dit bericht bent, verzoeken wij u dit bericht te vernietigen zonder van de inhoud kennis te nemen en de inhoud ervan niet te gebruiken, niet te kopiëren en niet onder derden te verspreiden.\nThis message may contain information which is privileged or confidential. If you are not the named addressee of this message please destroy it without reading, using, copying or disclosing its contents to any other person.",
  "dueDateTime": "2025-09-08T10:33:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2025-08-26T11:20:00.000Z",
  "firstResponseDueDateTime": "2025-09-01T13:03:21.417Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 39964,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2025-08-26T11:46:45.230Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2025-08-26T07:03:39.457Z",
  "lastCustomerVisibleActivityDateTime": "2025-08-26T11:46:45.183Z",
  "lastTrackedModificationDateTime": "2025-08-26T11:46:45.230Z",
  "monitorID": null,
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  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2025-09-08T10:33:21.417Z",
  "rmaStatus": null,
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  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20250826.0001",
  "ticketType": 4,
  "title": "emotron is verhuist",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}