Op 18-12-24 heb ik gebeld en gesproken met Marc. Hij gaf aan dat zij nog steeds de planning hebben om per 1 april 2025 over te gaan op het nieuwe Genesys Cloud platform. Aangezien de service afloopt op 1 februari 2025, wil hij graag een verlenging. Overeengekomen dit op basis van het jaarbedrag te doen. Hier zitten verder geen spelregels voor verrekening aan vast.
| # | Artikel of dienst | Item type | Aantal |
|---|---|---|---|
| 1 |
Service
Verlenging van de 24x7 servicedienstverlening ingaande vanaf 1 februari 2025. De referentie van de serviceovereenkomst is TSVA-741881168-98675\1 en de looptijd is 1 jaar. |
Product | 1 |
| Datum | Action type | Assigned to | Onderwerp / inhoud |
|---|---|---|---|
| 2025-01-24 | 9 Opportunity overdracht | Erik Gunther | OPP checken en doorzetten |
| 2025-01-24 | 9 Opportunity overdracht | Erik Gunther | OPP checken en doorzetten |
| 2025-01-24 | 9 Opportunity overdracht | Erik Gunther | OPP checken en doorzetten |
| 2025-01-27 | General | Frank Lunstroo |
Workflow Rule "[TSV-Opp Stage6] Losse opdracht ready for handover - notify support team" fired. When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Losse opdracht or TPS Orderbevestiging" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Losse opdracht - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by Erik Gunther |
| 2025-01-27 | Opportunity Update | Erik Gunther | Opportunity: None, RMC - voortzetting service contract Total Revenue=1725 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=20-01-2025 Opportunity Owner=Lunstroo, Frank Status=Closed |
| 2025-01-24 | General | Frank Lunstroo |
Workflow Rule "[TSV-Opp Stage5] OPP check door Erik" fired. When an opportunity is: Edited And the following conditions are met: Stage equal to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Stage 5 overdracht maken) to egunther@tsv-groep.nl Create To-Do(s) Initiated by Frank Lunstroo |
| 2025-01-24 | Opportunity Update | Frank Lunstroo | Opportunity: None, RMC - voortzetting service contract Total Revenue=1725 Probability=100% Sales Stage=Stage 5 Closed - WON Projected Close Date=20-01-2025 Opportunity Owner=Lunstroo, Frank Changed Status from Active to Closed |
| 2025-01-24 | General | Frank Lunstroo |
Workflow Rule "[TSV-Opp Stage5] OPP check door Erik" fired. When an opportunity is: Edited And the following conditions are met: Stage equal to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Stage 5 overdracht maken) to egunther@tsv-groep.nl Create To-Do(s) Initiated by Frank Lunstroo |
| 2025-01-24 | General | Frank Lunstroo |
Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired. When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Losse opdracht or Project or Standaard (projecten) or TPS Orderbevestiging" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to flunstroo@tsv-groep.nl; revers@tsv-groep.nl Initiated by Frank Lunstroo |
| 2025-01-24 | General | Frank Lunstroo |
Workflow Rule "[TSV-Opp Stage5] OPP check door Erik" fired. When an opportunity is: Edited And the following conditions are met: Stage equal to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Stage 5 overdracht maken) to egunther@tsv-groep.nl Create To-Do(s) Initiated by Frank Lunstroo |
| 2025-01-24 | Opportunity Update | Frank Lunstroo | Opportunity: None, RMC - voortzetting service contract Total Revenue=1725 Probability=100% Changed Status from Stage 3 Proposal Sent to Stage 5 Closed - WON Projected Close Date=20-01-2025 Opportunity Owner=Lunstroo, Frank Status=Active |
| 2025-01-24 | Opportunity Update | Frank Lunstroo | Opportunity: None, RMC - voortzetting service contract Total Revenue=1725 Probability=100% Sales Stage=Stage 3 Proposal Sent Projected Close Date=20-01-2025 Opportunity Owner=Lunstroo, Frank Status=Active |
| 2025-01-24 | Opportunity Update | Frank Lunstroo | Opportunity: None, RMC - voortzetting service contract Total Revenue=0 Changed Probability from 25% to 100% Changed Status from Stage 1 First Contact to Stage 3 Proposal Sent Changed Projected Close Date from 10-01-2025 to 20-01-2025 Opportunity Owner=Lunstroo, Frank Status=Active |
| 2025-01-24 | 0 Quick Note | Frank Lunstroo | Marc op 20 januari gebeld om status SLA verlenging te bespreken. Hij is akkoord en gaat dit per email bevestigen. Hij vroeg wel of hij na overgang naar Genesys oplossing dan bij vragen nog wel contact mag opnemen op basis van het contract. Dit aangezien de verwachting is dat zij uiterlijk in mei 2025 overgaan en hij voor een jaar gaat betalen. Aangegeven dat wij hier altijd samen uitkomen. |
| 2024-12-19 | Opportunity Update | Frank Lunstroo | New Opportunity: None, RMC - voortzetting service contract Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=10-01-2025 Opportunity Owner=Lunstroo, Frank Status=Active |
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