Autotask Toolkit

v 2.13.2 PROD

Fallback to CC with new API endpoint (Scenario 1) Implemented

📁 SharePoint-folder

Status
Implemented
Stage
Stage 6 - Handover
Win reason
–
Klant
Acolad Netherlands B.V. (1181KK121)
Aangemaakt
2024-07-31
Gesloten
2024-08-08

Beschrijving

1 = Fallback to CC with noMatch where we will catch the jobID in Breeze and communicate the UCID and JobID to AL so that any agent taking the call will get the return job wizard > We estimate that we need 4 days to build this in Breeze and ACS, also a bit depending on the final API endpoint on the AL side > This will include a 'fixed' Dutch prompt which we will play towards the CP before routing to the callcenter ('Om u verder te helpen verbinden wij u door met ons call center.') > We will route the call based on a regular noMatch after a startJob and also when we receive an empty invitation list within the startJob (needed for scenario 2)

Primary quote

Naam
#1615 — Fallback to CC with new API endpoint (Scenario 1)
Effectief vanaf
2024-07-30
Vervaldatum
2024-08-31

> We estimate that we need 4 days to build this in Breeze and ACS, also a bit depending on the final API endpoint on the AL side > This will include a 'fixed' Dutch prompt which we will play towards the CP before routing to the callcenter ('Om u verder te helpen verbinden wij u door met ons call center.') > We will route the call based on a regular noMatch after a startJob and also when we receive an empty invitation list within the startJob (needed for scenario 2)

Eenmalige items (2)

# Artikel of dienst Item type Aantal
1 Engineer [project]
Engineer rol voor werkzaamheden op een project 		Labor 32
2 Project Management
Project management werkzaamheden voor de afdeling projecten van TSV 		Labor 4

Notes (7)

Datum Action type Assigned to Onderwerp / inhoud
2024-08-08 General Erik Gunther Workflow Rule "[TSV-Opp Stage6] Losse opdracht ready for handover - notify support team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Losse opdracht or TPS Orderbevestiging" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Losse opdracht - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by Erik Gunther
2024-08-08 Opportunity Update Erik Gunther Opportunity: None, Fallback to CC with new API endpoint (Scenario 1) Total Revenue=4180 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=08-08-2024 Opportunity Owner=Gunther, Erik Changed Status from Active to Closed
2024-08-08 General Erik Gunther Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Losse opdracht or Project or Standaard (projecten) or TPS Orderbevestiging" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to flunstroo@tsv-groep.nl; revers@tsv-groep.nl Initiated by Erik Gunther
2024-08-08 Opportunity Update Erik Gunther Opportunity: None, Fallback to CC with new API endpoint (Scenario 1) Total Revenue=4180 Changed Probability from 25% to 100% Changed Status from Stage 3 Proposal Sent to Stage 5 Closed - WON Changed Projected Close Date from 16-08-2024 to 08-08-2024 Opportunity Owner=Gunther, Erik Status=Active
2024-08-02 Opportunity Update Erik Gunther Opportunity: None, Fallback to CC with new API endpoint (Scenario 1) Total Revenue=4180 Probability=25% Sales Stage=Stage 3 Proposal Sent Projected Close Date=16-08-2024 Changed Opportunity Owner from Hammel, David to Gunther, Erik Status=Active
2024-08-02 Opportunity Update Erik Gunther Opportunity: None, Fallback to CC with new API endpoint (Scenario 1) Total Revenue=4180 Probability=25% Changed Status from Stage 1 First Contact to Stage 3 Proposal Sent Projected Close Date=16-08-2024 Opportunity Owner=Hammel, David Status=Active
2024-07-31 Opportunity Update David Hammel New Opportunity: None, Fallback to CC with new API endpoint (Scenario 1) Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=16-08-2024 Opportunity Owner=Hammel, David Status=Active
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