Volledige record uit Autotask
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"description": "Uitleveren:\n64 uur Software enginering \n8 uur Project management\n\nMaandelijkse kosten:\nACS Applicatie kosten €105 per maand,-\nKosten schatting maandelijks verbruik €3000,-\n\nAkkoord van Richard om 100% achteraf te doen zie sharepoint\n\nSpecifications for the new call-flow, based on the meeting yesterday with the TS devs:\n- TS will be developing the web based video UI for both the vendor and the customer (as I understand it no App based video calls will be used for this iteration)\n- Since the video call will be on a 'reserved' basis, the process of actually booking the reserved job, confirming both the customer and the vendor will be in the AL platform\n- We discussed that for this iteraion we will not need to consider the reservation like we do on the Avaya platform (where we actually check the timeslot and allow/disallow the call based on that, etc.). As such it is still very much an ad-hoc job except;\n • The start of the call needs to be controlled by ACS and not by the customer (as is the case with the ad-hoc flow)\n • There will be no vendor searching like with the ad-hoc flow, but instead the vendor is already found/decided and available (this will all be handled in the AL platform for now)\n • Both the customer and the vendor have a differnt UI with only an option to 'join' a video call\n • This is also where the AL platform will control the allow/disallow of the call based on the reservation\n • Only when both the customer and the vendor have actually requested to 'join' the call will ACS connect them and start the actual call\n • There is a need for a new API endpoint to facilitate the 'join' call instead of the current 'start' call\n • The new API endpoint will also provide additional context for the call:\n ? which participant actually pressed 'join' so we can monitor the participants correctly\n ? type of call (voice/video/...)\n ? type of conference or multiplicty needed (1:1 or 1:n for conference call)\n- There will be no conference calls in this iteration, but the process/call flow can be expanded to include conference calls as the working principle is the same and we have designed the API with this in mind\n- There will be no PSTN in this iteration, no incoming or outgoing nor fallback to callcenter (no requirement)\n\nEstimated hours needed:\n- 64 hours for the development of the actual ACS call flow (€7360)\n- 8 hours project management for meetings etc. (€1000)\n> Not including additional hours for supporting TS (we assume none or just a minimal amount of support is needed)\n\nHosting fees apply as well:\n- ACS application costs = €105 MRC\n- Call costs estimate/example: 1000 video calls per week, 15 minutes each between customer and vendor: 15min * 1000calls * 2participants *4weeks = €2200 MRC",
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"title": "Global roll-out stage 2 - adding video",
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