Autotask Toolkit

v 2.13.2 PROD

Global roll-out stage 1 - Adding VoIP App-to-App calling Implemented

📁 SharePoint-folder

Status
Implemented
Stage
Stage 6 - Handover
Win reason
–
Klant
Acolad Netherlands B.V. (1181KK121)
Aangemaakt
2024-04-10
Gesloten
2024-05-28

Beschrijving

This opportunity will cover the first stage of rolling out the solution to the US and other regions, based on both VoIP and PSTN calling. In this first stage our focus will be on delivering 'only' A2A VoIP calling, so customer to vendor calls using the Acolad Live app only - no PSTN calls yet and no Call-Center fallback. - Transfer Solutions will be responsible for building and implementing the VoIP app (or VoIP integration) for the Vendors and Customers into the AL app(s) - TSV will be supporting Transfer Solutions on a per request bases - TSV will be responsible for builing the necessary infrastructure to enable the VoIP app within Microsoft Azure Communication Services - Design is still very much in draft and needs to be specified in detail before development starts > Post implementation support is not (yet) included and is also not covered by the current SLA. Post implementation support will be billed seperately and according to master agreement rates. > Hourly rates are based on regular working hours (mo - fri from 09.00 - 17.30 GMT+1). Different rates apply for work performed outside regular working hours: > on weekdays a 50% uplift is applied > on saturday a 75% uplift is applied > on sunday a 100% uplift is applied Provide cost estimate on ACS platform, based on MS costs calculator for (only for Voice over IP): - 1000 audio calls per week, 15 minutes each between customer and vendor: 15min * 1000calls * 2participants *4weeks = €450 MRC - ACS application costs: Central US windows basic, B2 instance = €105 MRC - MS SQL storage costs: General Purpose tier, standard Gen 5, 2 vCore / SQL Pay-as-you-Go / 100GB = €265 MRC >> No rights can be obtained from this calculation! >> Platform costs are invoiced monthly and based on actual consumption >> All TSV billable hours are based on post-calculations

Primary quote

Naam
#1537 — Global roll-out stage 1 - Adding VoIP App-to-App calling
Effectief vanaf
2024-04-18
Vervaldatum
2024-05-19

This opportunity will cover the first stage of rolling out the solution to the US and other regions, based on both VoIP and PSTN calling. In this first stage our focus will be on delivering 'only' A2A VoIP calling, so customer to vendor calls using the Acolad Live app only - no PSTN calls yet and no Call-Center fallback. - TSV will be responsible for builing the necessary infrastructure to enable the VoIP app within Microsoft Azure Communication Services - Transfer Solutions will be responsible for building and implementing the VoIP app (or VoIP integration) for the Vendors and Customers into the AL app(s) - TSV will be supporting Transfer Solutions on a per request bases, an additional 16 hours have been included in this offer - Design is still very much in draft and needs to be specified in detail before development starts, can have impact on the quoted hours > Post implementation support is not (yet) included and is also not covered by the current SLA. Post implementation support will be billed seperately and according to master agreement rates. > Hourly rates are based on regular working hours (mo - fri from 09.00 - 17.30 GMT+1). Different rates apply for work performed outside regular working hours: > on weekdays a 50% uplift is applied > on saturday a 75% uplift is applied > on sunday a 100% uplift is applied Cost estimate on Azure platform (only for Voice over IP): Variable costs - 1000 audio calls per week, 15 minutes each between customer and vendor: 15min * 1000calls * 2participants *4weeks = €450 MRC Fixed costs - ACS application hosting €350 MRC >> These calculations are provided as an indication, based on the calculations provided to us by Microsoft << >> No rights can be obtained from these calculations <<

Eenmalige items (3)

# Artikel of dienst Item type Aantal
1 Engineer [project]
Software Development 		Labor 64
2 Project Management
Project Management / Design meetings 		Labor 16
3 Engineer [project]
Software Support 		Labor 16

Notes (15)

Datum Action type Assigned to Onderwerp / inhoud
2024-05-28 General Erik Gunther Workflow Rule "[TSV-Opp Stage6] Opportunity ready for handover - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by Erik Gunther
2024-05-28 General Erik Gunther Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to revers@tsv-groep.nl Initiated by Erik Gunther
2024-05-28 General Erik Gunther Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON)) to flunstroo@tsv-groep.nl Initiated by Erik Gunther
2024-05-28 Opportunity Update Erik Gunther Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=28-05-2024 Opportunity Owner=Gunther, Erik Changed Status from Active to Closed
2024-05-28 Opportunity Update Erik Gunther Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=100% Changed Status from Stage 4 Contract Sent to Stage 5 Closed - WON Projected Close Date=28-05-2024 Opportunity Owner=Gunther, Erik Status=Active
2024-05-28 Opportunity Update Erik Gunther Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Changed Probability from 25% to 100% Sales Stage=Stage 4 Contract Sent Changed Projected Close Date from 01-10-2024 to 28-05-2024 Changed Opportunity Owner from Hammel, David to Gunther, Erik Status=Active
2024-05-21 0 Quick Note Erik Gunther Offerte gestuurd.
2024-05-16 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Changed Status from Stage 1 First Contact to Stage 4 Contract Sent Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-05-16 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-05-16 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-05-16 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-04-19 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-04-19 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=11200 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-04-19 Opportunity Update David Hammel Opportunity: None, Global roll-out stage 1 - Adding VoIP App-to-App calling Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
2024-04-10 Opportunity Update David Hammel New Opportunity: None, Phase 2 DACH - VoIP calling Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=01-10-2024 Opportunity Owner=Hammel, David Status=Active
Volledige record uit Autotask 
{
  "advancedField1": 0.0,
  "advancedField2": 0.0,
  "advancedField3": 0.0,
  "advancedField4": 0.0,
  "advancedField5": 0.0,
  "amount": 11200.0,
  "assessmentScore": null,
  "barriers": "",
  "closedDate": "2024-05-28T00:00:00.000Z",
  "companyID": 923,
  "contactID": 30686055,
  "cost": 8672.0,
  "createDate": "2024-04-10T07:58:27.803Z",
  "creatorResourceID": 29682885,
  "description": "This opportunity will cover the first stage of rolling out the solution to the US and other regions, based on both VoIP and PSTN calling. In this first stage our focus  will be on delivering 'only' A2A VoIP calling, so customer to vendor calls using the Acolad Live app only - no PSTN calls yet and no Call-Center fallback.\n\n- Transfer Solutions will be responsible for building and implementing the VoIP app (or VoIP integration) for the Vendors and Customers into the AL app(s)\n- TSV will be supporting Transfer Solutions on a per request bases\n- TSV will be responsible for builing the necessary infrastructure to enable the VoIP app within Microsoft Azure Communication Services\n- Design is still very much in draft and needs to be specified in detail before development starts\n\n> Post implementation support is not (yet) included and is also not covered by the current SLA. Post implementation support will be billed seperately and according to master agreement rates.\n> Hourly rates are based on regular working hours (mo - fri from 09.00 - 17.30 GMT+1). Different rates apply for work performed outside regular working hours:\n> on weekdays a 50% uplift is applied\n> on saturday a 75% uplift is applied\n> on sunday a 100% uplift is applied\n\n\nProvide cost estimate on ACS platform, based on MS costs calculator for (only for Voice over IP):\n- 1000 audio calls per week, 15 minutes each between customer and vendor: 15min * 1000calls * 2participants *4weeks = €450 MRC\n- ACS application costs: Central US windows basic, B2 instance = €105 MRC\n- MS SQL storage costs: General Purpose tier, standard Gen 5, 2 vCore / SQL Pay-as-you-Go / 100GB = €265 MRC\n\n\n\n>> No rights can be obtained from this calculation!\n>> Platform costs are invoiced monthly and based on actual consumption\n\n>> All TSV billable hours are based on post-calculations",
  "helpNeeded": "",
  "id": 1763,
  "impersonatorCreatorResourceID": null,
  "lastActivity": "2024-05-28T14:38:48.140Z",
  "leadSource": null,
  "lossReason": null,
  "lossReasonDetail": "",
  "lostDate": null,
  "market": "",
  "monthlyCost": 0.0,
  "monthlyRevenue": 0.0,
  "nextStep": "",
  "onetimeCost": 8672.0,
  "onetimeRevenue": 11200.0,
  "opportunityCategoryID": 103,
  "organizationalLevelAssociationID": null,
  "ownerResourceID": 29682927,
  "primaryCompetitor": null,
  "probability": 100,
  "productID": 2,
  "projectedCloseDate": "2024-05-28T00:00:00.000Z",
  "promisedFulfillmentDate": null,
  "promotionName": "",
  "quarterlyCost": 0.0,
  "quarterlyRevenue": 0.0,
  "rating": null,
  "relationshipAssessmentScore": null,
  "revenueSpread": 0,
  "revenueSpreadUnit": "",
  "salesOrderID": null,
  "salesProcessPercentComplete": null,
  "semiannualCost": 0.0,
  "semiannualRevenue": 0.0,
  "stage": 29682776,
  "startDate": "2024-04-10T00:00:00.000Z",
  "status": 4,
  "technicalAssessmentScore": null,
  "throughDate": null,
  "title": "Global roll-out stage 1 - Adding VoIP App-to-App calling",
  "totalAmountMonths": 1,
  "useQuoteTotals": true,
  "userDefinedFields": [],
  "winReason": null,
  "winReasonDetail": "",
  "yearlyCost": 0.0,
  "yearlyRevenue": 0.0
}