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Acolad Live (pase 1) - German 0800 alternative provider option Implemented

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Status
Implemented
Stage
Stage 6 - Handover
Win reason
Klant
Acolad Netherlands B.V. (1181KK121)
Aangemaakt
2024-01-18
Gesloten
2024-01-23

Beschrijving

Klant heeft akkoord gegeven, 1x Subscription per 0800 nummer a €25,00 8x project engineer 2x project management This opportunity is part of a larger project which will be delivered in phases. This is the first phase of that project and will only cover the German 0800 (toll-free incoming) number(s) based on an alternative provider. This is requested as the primary PSTN provider (opportunity 1656) indicated a lead time of approx. 1 month and Acolad needs to deliver phase on before or around februari 15th. As such we will provide a tempary solution based on a more simpler approach for only the German toll-free number (incoming), where the actual incoming call will be forwarded using PSTN instead of having it route to the Avaya platform using private (and secure) connectivity (the pros and cons have been discussed during the meeting on januari 17th). This quote indicates what is needed to provide this alternative service and includes labour (NRC), monthly fixed costs (MRC) and indicates an estimate of call rates per minute (SPEND). The services included in this proposal have a yearly term (12 months), will auto renew and can be terminated up to one month prior to the end of the current term. If this (temporary) service needs to be discontinued before the end of the term, monthly costs will still be charged until the end of the term. Quote 1687 will includ the optional items needed for expending capacity of calls handled simultaneously, these items will not be included in this quote. It is up to the customer to decide when to order additional capacity and what volume - though it has been indicated that 40 simultaneous calls would be required. If needed an additional/seperate quote for these optional items can be requested. Scope of this opportunity includes: - Setup costs for new PSTN provider for one (1) incoming German 0800 (toll-free) number - Routing changes in Avaya platform to accomodate incoming Toll-Free calls from this provider - Testing and (if needed) adaptations on the SIP interface towards the new provider NOT included in this opportunity (offered only as an indication): - Costs for receiving calls through the German 0800 number - Costs for outgoing calls through either regular PSTN (TSV-Connect) >> For regular outgoing calls the same rates apply as current calls through TSV-Connect >> For receiving calls through the German 0800 both call legs will be charged to Acolad: customer in Germany -> 0800 number in Germany -> call forward to Acolad Avaya platform >> Below is an indication of the rating that will be applied to calls originating from a fixed line or mobile: All hours on the quote are indicative and will be invoiced based on actual hours worked. Call rates (spend) are offerd as an indication and can vary. Call costs (spend) will be invoice on a monthly bases.

Primary quote

Naam
#1474 — Acolad Live (pase 1) - German 0800 alternative provider option
Effectief vanaf
2024-01-17
Vervaldatum
2024-02-18

See opportunity for all details, this quote includes: - Setup costs for new PSTN provider for one (1) incoming German 0800 (toll-free) number - Routing changes in Avaya platform to accomodate incoming Toll-Free calls from this provider (4h) - Testing and (if needed) adaptations on the SIP interface towards the new provider (4h) - Project management needed for coordinating the interconnect with the PSTN provider (2hrs) Indicated hours are based on known requirements. Hours invoiced will be based on actual hours.

Maandelijkse items (1)

# Artikel of dienst Item type Aantal
1 Subscription per 0800 number
Subscription for one (1) 0800 number 13 maanden, 25 euro per maand
Product 13

Eenmalige items (3)

# Artikel of dienst Item type Aantal
1 Project Management
Project management werkzaamheden voor de afdeling projecten van TSV
Labor 2
2 Engineer [project]
Voice engineer for SIP platform setup, testing and adapting
Labor 8
3 Setup costs 0800 number Product 1

Notes (9)

Datum Action type Assigned to Onderwerp / inhoud
2024-01-23 General Erik Gunther Workflow Rule "[TSV-Opp Stage6] Opportunity ready for handover - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by Erik Gunther
2024-01-23 General Erik Gunther Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to revers@tsv-groep.nl Initiated by Erik Gunther
2024-01-23 General Erik Gunther Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON)) to flunstroo@tsv-groep.nl Initiated by Erik Gunther
2024-01-23 Opportunity Update Erik Gunther Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=1345 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=23-01-2024 Changed Opportunity Owner from Hammel, David to Gunther, Erik Changed Status from Active to Closed
2024-01-23 Opportunity Update Erik Gunther Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=1345 Changed Probability from 75% to 100% Changed Status from Stage 1 First Contact to Stage 5 Closed - WON Changed Projected Close Date from 15-02-2024 to 23-01-2024 Opportunity Owner=Hammel, David Status=Active
2024-01-19 Opportunity Update David Hammel Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=1345 Probability=75% Sales Stage=Stage 1 First Contact Projected Close Date=15-02-2024 Opportunity Owner=Hammel, David Status=Active
2024-01-19 Opportunity Update David Hammel Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=1342 Probability=75% Sales Stage=Stage 1 First Contact Projected Close Date=15-02-2024 Opportunity Owner=Hammel, David Status=Active
2024-01-18 Opportunity Update David Hammel Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=1584 Probability=75% Sales Stage=Stage 1 First Contact Projected Close Date=15-02-2024 Opportunity Owner=Hammel, David Status=Active
2024-01-18 Opportunity Update David Hammel New Opportunity: None, Acolad Live (pase 1) - German 0800 alternative provider option Total Revenue=0 Probability=75% Sales Stage=Stage 1 First Contact Projected Close Date=15-02-2024 Opportunity Owner=Hammel, David Status=Active
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