Aanpassen Callcenter overloop obv EWT Implemented

Status: Implemented
Stage: Stage 6 - Handover
Win reason: –

Klant: Acolad Netherlands B.V. (1181KK121)
Aangemaakt: 2023-12-06
Gesloten: 2024-01-18

Beschrijving

Gevraagd is om een aanpassinge te maken op de overloop van het callcenter (SK1001 en 1006) naar Support (SK1003). Dit moet worden aangepast naar een drempel op basis van EWT. Voor nu gaan we uit van 3min. EWT als overloop, waarbij de support groep moet worden bijgeschakeld (dus queue op zowel CC als Support groep tegelijk). - Werkzaamheden maximaal een halve dag (4 uur) op locatie

Primary quote

Naam: #1428 — Aanpassen Callcenter overloop obv EWT
Effectief vanaf: 2023-12-05
Vervaldatum: 2024-01-06

Eenmalige items (2)

#	Artikel of dienst	Item type	Aantal
1	Engineer [project] Engineer rol voor werkzaamheden op een project	Labor	4
2	Voorrijdkosten (project)	Cost	1

Notes (9)

Datum	Action type	Assigned to	Onderwerp / inhoud
2024-01-18	Opportunity Update	David Hammel	Opportunity: None, Aanpassen Callcenter overloop obv EWT Total Revenue=595 Probability=100% Sales Stage=Stage 6 - Handover Projected Close Date=15-12-2023 Opportunity Owner=Hammel, David Changed Status from Active to Implemented
2023-12-06	General	David Hammel	Workflow Rule "[TSV-Opp Stage6] Opportunity ready for handover - notify project team" fired. When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by David Hammel
2023-12-06	Opportunity Update	David Hammel	Opportunity: None, Aanpassen Callcenter overloop obv EWT Total Revenue=595 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=15-12-2023 Opportunity Owner=Hammel, David Status=Active
2023-12-06	General	David Hammel	Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired. When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to revers@tsv-groep.nl Initiated by David Hammel
2023-12-06	General	David Hammel	Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify project team" fired. When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV) or Standaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON)) to flunstroo@tsv-groep.nl Initiated by David Hammel
2023-12-06	Opportunity Update	David Hammel	Opportunity: None, Aanpassen Callcenter overloop obv EWT Total Revenue=595 Probability=100% Changed Status from Stage 3 Proposal Sent to Stage 5 Closed - WON Projected Close Date=15-12-2023 Opportunity Owner=Hammel, David Status=Active
2023-12-06	Opportunity Update	David Hammel	EXTERNAL APPROVAL RESPONSE: APPROVED Opportunity: Aanpassen Callcenter overloop obv EWT Quote: Aanpassen Callcenter overloop obv EWT Response submitted by Michel Vos from IP Address 18.193.13.140 Comments:
2023-12-06	Opportunity Update	David Hammel	Opportunity: None, Aanpassen Callcenter overloop obv EWT Total Revenue=595 Changed Probability from 25% to 100% Changed Status from Stage 1 First Contact to Stage 3 Proposal Sent Projected Close Date=15-12-2023 Opportunity Owner=Hammel, David Status=Active
2023-12-06	Opportunity Update	David Hammel	New Opportunity: None, Aanpassen Callcenter overloop obv EWT Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=15-12-2023 Opportunity Owner=Hammel, David Status=Active

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