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Ondersteuning Avaya IPO500V2 op locatie Implemented

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Status
Implemented
Stage
Stage 6 - Handover
Win reason
Klant
Kraton Polymers Research BV (1031HL19-A1)
Aangemaakt
2023-04-25
Gesloten
2023-05-01

Beschrijving

Hi Ronny, See the photos of the Avaya IP Office devices attached. Not sure if these photos are sufficient, in case not, let me know please. Unfortunately, we are not aware of any backups made of the current configuration. The only thing we need is to identify to which port the doorbell and the DECT phone connected to, probably by tracing the cables down. Would it be possible for you to schedule a site visit anytime soon? --- I hope you are doing well. As Arjan mentioned, we have migrated our phone system from Avaya to Fuse IP phone in the past, as far as I am aware the doorbell and the DECT phone are the last devices which are still connected to the Avaya switch. The plan is to integrate the doorbell to our new system, but our network engineers can take care of this request. We would need some help with tracing down where the doorbell is currently connected to, and double check the switch to make sure no active device remained before we decommission the Avaya switch. Is it something you can help us with?

Primary quote

Naam
#1257 — Ondersteuning Avaya IPO500V2 op locatie
Effectief vanaf
2023-04-24
Vervaldatum
2023-05-25

Eenmalige items (2)

# Artikel of dienst Item type Aantal
1 Professional Services / Voorrijkosten
Voorrijkosten
Product 1
2 Professional Services / 4 uur op locatie
4 uur op locatie van klanten ondersteunen (support). Op basis van na calculatie
Product 4

Notes (6)

Datum Action type Assigned to Onderwerp / inhoud
2023-05-01 General Ronny Riechelmann (redacted) Workflow Rule "[TSV-Opp Stage6] Opportunity ready for handover - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV)orStandaard (projecten)" Stage changed to "Stage 6 - Handover" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 6 Handover) to akik@tsv-groep.nl; bsyed@tsv-groep.nl; flunstroo@tsv-groep.nl Initiated by Ronny Riechelmann
2023-05-01 General Ronny Riechelmann (redacted) Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify RE for KP" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV)orStandaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON) aanmaken kostenplaats) to revers@tsv-groep.nl Initiated by Ronny Riechelmann
2023-05-01 General Ronny Riechelmann (redacted) Workflow Rule "[TSV-Opp WON] Opportunity closed & WON - notify project team" fired.
When an opportunity is: Edited And the following conditions are met: Opportunity Category in list "Standaard (aanpassing 1 AV)orStandaard (projecten)" Stage changed to "Stage 5 Closed - WON" Then execute the following actions: Send notification e-mail ([TSV-Opportunity] Opportunity - Stage 5 Closed (WON)) to flunstroo@tsv-groep.nl Initiated by Ronny Riechelmann
2023-05-01 Opportunity Update Ronny Riechelmann (redacted) Opportunity: None, Ondersteuning Avaya IPO500V2 op locatie Total Revenue=595 Probability=100% Changed Status from Stage 5 Closed - WON to Stage 6 - Handover Projected Close Date=10-05-2023 Opportunity Owner=Riechelmann, Ronny Status=Closed
2023-05-01 Opportunity Update Ronny Riechelmann (redacted) Opportunity: None, Ondersteuning Avaya IPO500V2 op locatie Total Revenue=595 Changed Probability from 25% to 100% Changed Status from Stage 1 First Contact to Stage 5 Closed - WON Projected Close Date=10-05-2023 Opportunity Owner=Riechelmann, Ronny Changed Status from Active to Closed
2023-04-25 Opportunity Update Ronny Riechelmann (redacted) New Opportunity: None, Ondersteuning Avaya IPO500V2 op locatie Total Revenue=0 Probability=25% Sales Stage=Stage 1 First Contact Projected Close Date=10-05-2023 Opportunity Owner=Riechelmann, Ronny Status=Active
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