- Status
- Implemented
- Stage
- Stage 5 Closed - WON
- Win reason
- –
Beschrijving
Verzoek om de response codes (in de PostInvitationsResponse) uit te breiden. We krijgen dan:
unansweredTimeout - Vendor didn't pickup with the time periode specified by maxSecondsToCall
userAccepted - Vendor accepted the call by pressing 1
userDeclined - Vendor declined the call by pressing 9
disconnected -
failed - There was an unspecified network failure which caused the call to the vendor to fail
userBusy - The vendor was busy on another call
userNotResponded - The far end didn't respond to our SIP invite in a timely fashion and the call setup failed causing the call to the vendor to fail
userRejected - The vendor actively rejected the call without answering
networkFailed - There was network failure caused by the far end with a bad request, request terminated, time-out or normal unspecified response causing the call to the vendor to fail
skipped - This vendor is allready active in another flow and was skipped
Zie onenote voor extra statussen vanuit de SIP stack:
Bezet:
__output__ is : [mcInterpreter]; {"reason":"Target was busy","shortReason":"TARGET_BUSY","callingParty":{"domain":"lw-cloud.net","display":"","handle":"+31203808181","additionalProperties":{}},"appid":"local.1639901390207_6157609!breeze1.lw-cloud.local","calledParty":{"domain":"lw-cloud.net","handle":"+31237525114","additionalProperties":{}},"additionalProperties":{},"timeOfEvent":"2022-06-02 18:48:47 CEST","ucid":"00003158171654188515"}
Geen antwoord (time-out op de maxSecondsToCall? Is dit niet SIP t/o op de invite?):
__output__ is : [mcInterpreter]; {"reason":"Target did not respond","shortReason":"TARGET_DID_NOT_RESPOND","callingParty":{"domain":"lw-cloud.net","display":"","handle":"+31203808181","additionalProperties":{}},"appid":"local.1639901390207_6157260!breeze1.lw-cloud.local","calledParty":{"domain":"lw-cloud.net","handle":"+31505032692","additionalProperties":{}},"additionalProperties":{},"timeOfEvent":"2022-06-02 18:35:52 CEST","ucid":"00003158011654187629"}
Rejected (cancelled by user):
__output__ is : [mcInterpreter]; {"reason":"Target rejected the call","shortReason":"REJECTED","callingParty":{"domain":"lw-cloud.net","display":"","handle":"+31203808181","additionalProperties":{}},"appid":"local.1639901390207_6153218!breeze1.lw-cloud.local","calledParty":{"domain":"lw-cloud.net","handle":"+31645822317","additionalProperties":{}},"additionalProperties":{},"timeOfEvent":"2022-06-02 15:44:10 CEST","ucid":"00003156531654177428"}
Network failure (foutmelding in het provider netwerk, bijvoorbeeld 'normal unspecified' of 'Bad request' of netwerk time-out door geen tijdige response terug met een 'Request Terminated')
__output__ is : [mcInterpreter]; {"reason":"Network failed","shortReason":"NETWORK_FAILED","callingParty":{"domain":"lw-cloud.net","display":"","handle":"+31203808181","additionalProperties":{}},"appid":"local.1639901390207_6147598!breeze1.lw-cloud.local","calledParty":{"domain":"lw-cloud.net","handle":"+31113853077","additionalProperties":{}},"additionalProperties":{},"timeOfEvent":"2022-06-02 13:52:56 CEST","ucid":"00003146541654170758"}
Dit moet in deze request komen:
IMS_PostInvitationResponse json: {"uniqueCallId":"00001005821654188431","jobId":401147,"agentId":0,"vendorId":3091,"response":"userDeclined"}
Volledige record uit Autotask
{
"advancedField1": 0.0,
"advancedField2": 0.0,
"advancedField3": 0.0,
"advancedField4": 0.0,
"advancedField5": 0.0,
"amount": 1630.0,
"assessmentScore": null,
"barriers": "",
"closedDate": "2022-09-19T00:00:00.000Z",
"companyID": 923,
"contactID": 30685081,
"cost": 1174.0,
"createDate": "2022-08-08T18:29:56.757Z",
"creatorResourceID": 29682885,
"description": "Verzoek om de response codes (in de PostInvitationsResponse) uit te breiden. We krijgen dan:\n\nunansweredTimeout - Vendor didn't pickup with the time periode specified by maxSecondsToCall\nuserAccepted - Vendor accepted the call by pressing 1\nuserDeclined - Vendor declined the call by pressing 9\ndisconnected - \nfailed - There was an unspecified network failure which caused the call to the vendor to fail\nuserBusy - The vendor was busy on another call\nuserNotResponded - The far end didn't respond to our SIP invite in a timely fashion and the call setup failed causing the call to the vendor to fail\nuserRejected - The vendor actively rejected the call without answering\nnetworkFailed - There was network failure caused by the far end with a bad request, request terminated, time-out or normal unspecified response causing the call to the vendor to fail\nskipped - This vendor is allready active in another flow and was skipped\n\nZie onenote voor extra statussen vanuit de SIP stack:\n\nBezet:\n__output__ is : [mcInterpreter]; {\"reason\":\"Target was busy\",\"shortReason\":\"TARGET_BUSY\",\"callingParty\":{\"domain\":\"lw-cloud.net\",\"display\":\"\",\"handle\":\"+31203808181\",\"additionalProperties\":{}},\"appid\":\"local.1639901390207_6157609!breeze1.lw-cloud.local\",\"calledParty\":{\"domain\":\"lw-cloud.net\",\"handle\":\"+31237525114\",\"additionalProperties\":{}},\"additionalProperties\":{},\"timeOfEvent\":\"2022-06-02 18:48:47 CEST\",\"ucid\":\"00003158171654188515\"}\n\nGeen antwoord (time-out op de maxSecondsToCall? Is dit niet SIP t/o op de invite?):\n__output__ is : [mcInterpreter]; {\"reason\":\"Target did not respond\",\"shortReason\":\"TARGET_DID_NOT_RESPOND\",\"callingParty\":{\"domain\":\"lw-cloud.net\",\"display\":\"\",\"handle\":\"+31203808181\",\"additionalProperties\":{}},\"appid\":\"local.1639901390207_6157260!breeze1.lw-cloud.local\",\"calledParty\":{\"domain\":\"lw-cloud.net\",\"handle\":\"+31505032692\",\"additionalProperties\":{}},\"additionalProperties\":{},\"timeOfEvent\":\"2022-06-02 18:35:52 CEST\",\"ucid\":\"00003158011654187629\"}\n\nRejected (cancelled by user):\n__output__ is : [mcInterpreter]; {\"reason\":\"Target rejected the call\",\"shortReason\":\"REJECTED\",\"callingParty\":{\"domain\":\"lw-cloud.net\",\"display\":\"\",\"handle\":\"+31203808181\",\"additionalProperties\":{}},\"appid\":\"local.1639901390207_6153218!breeze1.lw-cloud.local\",\"calledParty\":{\"domain\":\"lw-cloud.net\",\"handle\":\"+31645822317\",\"additionalProperties\":{}},\"additionalProperties\":{},\"timeOfEvent\":\"2022-06-02 15:44:10 CEST\",\"ucid\":\"00003156531654177428\"}\n\nNetwork failure (foutmelding in het provider netwerk, bijvoorbeeld 'normal unspecified' of 'Bad request' of netwerk time-out door geen tijdige response terug met een 'Request Terminated')\n__output__ is : [mcInterpreter]; {\"reason\":\"Network failed\",\"shortReason\":\"NETWORK_FAILED\",\"callingParty\":{\"domain\":\"lw-cloud.net\",\"display\":\"\",\"handle\":\"+31203808181\",\"additionalProperties\":{}},\"appid\":\"local.1639901390207_6147598!breeze1.lw-cloud.local\",\"calledParty\":{\"domain\":\"lw-cloud.net\",\"handle\":\"+31113853077\",\"additionalProperties\":{}},\"additionalProperties\":{},\"timeOfEvent\":\"2022-06-02 13:52:56 CEST\",\"ucid\":\"00003146541654170758\"}\n\nDit moet in deze request komen:\n\nIMS_PostInvitationResponse json: {\"uniqueCallId\":\"00001005821654188431\",\"jobId\":401147,\"agentId\":0,\"vendorId\":3091,\"response\":\"userDeclined\"}",
"helpNeeded": "",
"id": 1138,
"impersonatorCreatorResourceID": null,
"lastActivity": "2022-12-22T12:53:58.670Z",
"leadSource": null,
"lossReason": null,
"lossReasonDetail": "",
"lostDate": null,
"market": "",
"monthlyCost": 0.0,
"monthlyRevenue": 0.0,
"nextStep": "",
"onetimeCost": 1174.0,
"onetimeRevenue": 1630.0,
"opportunityCategoryID": 102,
"organizationalLevelAssociationID": null,
"ownerResourceID": 29682885,
"primaryCompetitor": null,
"probability": 25,
"productID": 2,
"projectedCloseDate": "2022-09-08T00:00:00.000Z",
"promisedFulfillmentDate": null,
"promotionName": "",
"quarterlyCost": 0.0,
"quarterlyRevenue": 0.0,
"rating": null,
"relationshipAssessmentScore": null,
"revenueSpread": 0,
"revenueSpreadUnit": "",
"salesOrderID": null,
"salesProcessPercentComplete": null,
"semiannualCost": 0.0,
"semiannualRevenue": 0.0,
"stage": 29682774,
"startDate": "2022-08-08T00:00:00.000Z",
"status": 4,
"technicalAssessmentScore": null,
"throughDate": null,
"title": "Uitbreiden responsecodes naar IMS",
"totalAmountMonths": 1,
"useQuoteTotals": true,
"userDefinedFields": [],
"winReason": null,
"winReasonDetail": "",
"yearlyCost": 0.0,
"yearlyRevenue": 0.0
}